# giffgaff Help

> Need a hand?

## Getting Started

- [Getting started on giffgaff](https://help.giffgaff.com/en/articles/240912-getting-started-on-giffgaff.md): How to activate your SIM, choose a plan, set up your phone, and explore tips for a seamless experience.
- [Student offers](https://help.giffgaff.com/en/articles/429351-student-offers.md): How to find out about, and get all the latest student offers.
- [The giffgaff App](https://help.giffgaff.com/en/articles/242198-the-giffgaff-app.md): How to download it on iOS and Android. Plus, find promotions in the giffgaff app, manage multiple accounts and how to check if you're on the latest version.
- [How to get help with giffgaff](https://help.giffgaff.com/en/articles/258945-how-to-get-help-with-giffgaff.md): How to get help from giffgaff without a call centre and where to find your giffgaff HelpBot and agent messages. Also, why giffgaff doesn't offer support by phone.
- [When to contact an agent](https://help.giffgaff.com/en/articles/243838-when-to-contact-an-agent.md): How and when you should contact an agent for help. Also, where to find your messages from agents.
- [How to make a complaint](https://help.giffgaff.com/en/articles/245982-how-to-make-a-complaint.md): How to make a complaint with giffgaff, including the steps to report issues and how the team works to resolve them promptly.
- [Our giffgaff HelpBot Guidelines](https://help.giffgaff.com/en/articles/391854-our-giffgaff-helpbot-guidelines.md): How to get the most accurate answers from our giffgaff HelpBot. Including how to chat with the giffgaff HelpBout and where to find your giffgaff HelpBot messages.
- [How to check your messages from the HelpBot or our agents](https://help.giffgaff.com/en/articles/423951-how-to-check-your-messages-from-the-helpbot-or-our-agents.md): Where to find your giffgaff HelpBot and agent messages
- [Requesting a copy of your personal data](https://help.giffgaff.com/en/articles/303696-requesting-a-copy-of-your-personal-data.md): How to request a copy of your personal data from giffgaff.
- [How to order your documents in braille or large print](https://help.giffgaff.com/en/articles/322788-how-to-order-your-documents-in-braille-or-large-print.md): How to get copies of your documents in accessible formats.
- [How to send a Subject Access Request \(SAR\)](https://help.giffgaff.com/en/articles/322789-how-to-send-a-subject-access-request-sar.md): If you want to ask questions about data protection or get more info.
- [The giffgaff community and its features](https://help.giffgaff.com/en/articles/240909-the-giffgaff-community-and-its-features.md): The giffgaff community and how you can get involved. Its features like private messages \(PM\), where to see and send messages, who you can message, refresh sessions and reactions to show appreciatio...
- [Super Recruiters](https://help.giffgaff.com/en/articles/262018-super-recruiters.md): How to become a Super Recruiter: Invite friends to giffgaff, earn points for referrals, and unlock exclusive rewards for sharing.
- [Everything you need to know about Payback](https://help.giffgaff.com/en/articles/240850-everything-you-need-to-know-about-payback.md): How to earn points, check balances, and redeem rewards. Also, how to resolve issues with Payback not credited to your PayPal account, including reasons and steps to fix it.
- [How giffgaff and its members support community charities](https://help.giffgaff.com/en/articles/240869-how-giffgaff-and-its-members-support-community-charities.md): How giffgaff supports community charities and learn how you can contribute to making a difference through our initiatives.

## Contracts, Plans & Credit

- [The giffgaff mobile contract](https://help.giffgaff.com/en/articles/240756-the-giffgaff-mobile-contract.md): How our flexible, no-commitment mobile plans work and why they’re different from traditional contracts. Including; what to do when your contract has ended and how to cancel your contract.
- [What to do when your mobile contract period is over](https://help.giffgaff.com/en/articles/240762-what-to-do-when-your-mobile-contract-period-is-over.md): How giffgaff mobile contracts end: keep your phone, switch to a new plan, upgrade, cancel or close a contract once your 18 month period is over - manage it all in your giffgaff account.
- [What to do if your mobile contract is on hold](https://help.giffgaff.com/en/articles/240770-what-to-do-if-your-mobile-contract-is-on-hold.md): Is your giffgaff mobile contract on hold? Learn why it happened and how to resolve it quickly with this helpful guide.
- [Everything to know about a plan](https://help.giffgaff.com/en/articles/234194-everything-to-know-about-a-plan.md): What is a plan? Including; How to buy a plan and start a new plan early, buy a plan with a voucher, finding the best giffgaff plan for you, how to get help paying for a plan and what's included in ...
- [Queued plans and how they work](https://help.giffgaff.com/en/articles/234204-queued-plans-and-how-they-work.md): What’s a queued plan? How a queued plan works on giffgaff, including when it activates, how to set one up, and manage your plans seamlessly.
- [Everything to know about an auto renewing plan](https://help.giffgaff.com/en/articles/234206-everything-to-know-about-an-auto-renewing-plan.md): What’s an auto renewing plan? How a auto renew or recurring plan works on giffgaff, including automatic renewals, setup and management.
- [Everything to know about a monthly rolling plan](https://help.giffgaff.com/en/articles/240749-everything-to-know-about-a-monthly-rolling-plan.md): What's a monthly rolling plan? How to tell if a monthly rolling plan is right for you
- [The +1 GB of extra data and how it works](https://help.giffgaff.com/en/articles/242394-the-1-gb-of-extra-data-and-how-it-works.md): How does the +1 GB of extra data work? including eligibility, activation, and ensuring you stay connected after reaching your limit.
- [Everything to know about Credit](https://help.giffgaff.com/en/articles/240847-everything-to-know-about-credit.md): Credit is used for non-plan services or when your plan expires. How to add credit online, via the app, or with a voucher. Set up ‘Auto top up’ and how to check your credit balance and add credit to...
- [Buying a plan with your credit](https://help.giffgaff.com/en/articles/240846-buying-a-plan-with-your-credit.md): How to use your giffgaff credit to buy a plan.
- [Understanding auto-renew from credit](https://help.giffgaff.com/en/articles/240834-understanding-auto-renew-from-credit.md): How to auto-renew credit as a payment option for your plan. Including what to do if auto-renew from credit fails.
- [Everything to know about Auto top-up](https://help.giffgaff.com/en/articles/242395-everything-to-know-about-auto-top-up.md): Understanding how auto top up works. Including; How to switch on Auto top up, why hasn’t my auto top up worked and how to fix auto top-up issues.
- [The credit spend cap](https://help.giffgaff.com/en/articles/338694-the-credit-spend-cap.md): Learn more about our new credit spending cap and how it works.
- [Traffic Management Key Facts Indicator](https://help.giffgaff.com/en/articles/246076-traffic-management-key-facts-indicator.md): How to understand giffgaff's Traffic Management Key Facts: Learn how network traffic is managed to ensure fair usage for all members.
- [Free rated websites](https://help.giffgaff.com/en/articles/242398-free-rated-websites.md): How to access free-rated websites: Learn which websites are free to use with giffgaff and how they don’t count towards your data usage.
- [Free giffgaff-to-giffgaff calls and texts](https://help.giffgaff.com/en/articles/240910-free-giffgaff-to-giffgaff-calls-and-texts.md): What is free giffgaff-to-giffgaff calls and texts and how to qualify. Also; how to understand why you might be charged and how to avoid costs.
- [Spend limit for premium calls](https://help.giffgaff.com/en/articles/245208-spend-limit-for-premium-calls.md): How to check if calls have a spend limit: Learn about giffgaff's call limits, how they work, and how to manage your spending on calls.
- [Inclusive and non-inclusive calls, texts and services](https://help.giffgaff.com/en/articles/242456-inclusive-and-non-inclusive-calls-texts-and-services.md): How to know what's included in your unlimited minutes and texts.
- [Special Charges Code of Practice](https://help.giffgaff.com/en/articles/242448-special-charges-code-of-practice.md): How to use numbers which aren't included within your plan.
- [How to get the giffgaff unlimited data offer](https://help.giffgaff.com/en/articles/702493-how-to-get-the-giffgaff-unlimited-data-offer.md): Everything you need to know about our unlimited deal.
- [The difference between credit, plans and contracts](https://help.giffgaff.com/en/articles/234199-the-difference-between-credit-plans-and-contracts.md): Find out the difference between credit, plans and contract plans. How to know when to use plans or credit.
- [What to do if you've topped up but it’s not showing](https://help.giffgaff.com/en/articles/466381-what-to-do-if-you-ve-topped-up-but-it-s-not-showing.md): How to track your top-up, confirm it’s gone through, and get things back on track if things have gone wrong.
- [What to do if you need a refund for something](https://help.giffgaff.com/en/articles/478099-what-to-do-if-you-need-a-refund-for-something.md): How to get a refund if you have purchased the wrong plan, accidentally added credit, or have been overcharged.
- [Issues buying a plan or adding credit](https://help.giffgaff.com/en/articles/258274-issues-buying-a-plan-or-adding-credit.md): Why can’t I buy a plan? Why can't I add credit? How to resolve issues when you can't buy a giffgaff plan or topping up credit. Including payment methods, account checks, and troubleshooting tips.
- [What to do if you run out of data in your plan](https://help.giffgaff.com/en/articles/240752-what-to-do-if-you-run-out-of-data-in-your-plan.md): How to get more data if you run out of data; how to start/kickstart a new plan early
- [Why your credit is going down when you have a plan](https://help.giffgaff.com/en/articles/240849-why-your-credit-is-going-down-when-you-have-a-plan.md): Why is my credit going down when I have a plan? How to fix plan credit issues: Check if you're using add-ons, exceeding plan limits, or if there's an issue with your account billing.

## My Account

- [Logging into your giffgaff account](https://help.giffgaff.com/en/articles/627242-logging-into-your-giffgaff-account.md): How to log into your account online or on the App, resolve any logging in issues including password reset, forgotten membername and 2-step verification problems.
- [Setting up a passkey on your mobile device](https://help.giffgaff.com/en/articles/660492-setting-up-a-passkey-on-your-mobile-device.md): How to use a passkey to sign in to the giffgaff website and giffgaff app on your mobile phone.
- [Managing your Adult Content Block](https://help.giffgaff.com/en/articles/243842-managing-your-adult-content-block.md): How to manage the adult content filter.
- [Changing your member name when setting up your account](https://help.giffgaff.com/en/articles/344912-changing-your-member-name-when-setting-up-your-account.md): How to change your giffgaff member name plus getting a reminding if you've forgotten it.
- [Registering a Lasting Power of Attorney \(LPA\)](https://help.giffgaff.com/en/articles/348381-registering-a-lasting-power-of-attorney-lpa.md): How to register a LPA and why it’s important for managing your account if you’re unable to.
- [How to cancel your giffgaff mobile account](https://help.giffgaff.com/en/articles/243836-how-to-cancel-your-giffgaff-mobile-account.md): How to cancel your giffgaff account, stopping auto top-ups, and deactivating SIMs.
- [How to cancel your account within 14 days of joining giffgaff](https://help.giffgaff.com/en/articles/273804-how-to-cancel-your-account-within-14-days-of-joining-giffgaff.md): How to cancel your giffgaff account within 14 days of joining us.
- [Guide to giffgaff emails](https://help.giffgaff.com/en/articles/258886-guide-to-giffgaff-emails.md): How to manage giffgaff emails, including updates, account notifications, and troubleshooting if you're not receiving them. Also, how to manage giffgaff emails/stop unsolicited emails.
- [How to update your payment and personal details](https://help.giffgaff.com/en/articles/273439-how-to-update-your-payment-and-personal-details.md): How to update your payment or personal details online and on the giffgaff app
- [How do I cancel the account of someone who passed away?](https://help.giffgaff.com/en/articles/242185-how-do-i-cancel-the-account-of-someone-who-passed-away.md): How to cancel a account of someone who passed away.
- [Scams and keeping your accounts safe](https://help.giffgaff.com/en/articles/246066-scams-and-keeping-your-accounts-safe.md): How to spot scams and keep your giffgaff account safe with tips on security, recognising fraud, and protecting your personal details.
- [I'm not sure why I received a verification code](https://help.giffgaff.com/en/articles/241853-i-m-not-sure-why-i-received-a-verification-code.md): How is a verification code received? We explains possible reasons for getting one and what to do if it wasn’t requested.
- [Protecting your giffgaff account](https://help.giffgaff.com/en/articles/246068-protecting-your-giffgaff-account.md): How to protect your giffgaff account, including setting strong passwords, enabling 2-step verification, and spotting suspicious activity.
- [What to do if you suspect your giffgaff account has been compromised or hacked](https://help.giffgaff.com/en/articles/246069-what-to-do-if-you-suspect-your-giffgaff-account-has-been-compromised-or-hacked.md): Secure your giffgaff account, change your password and contact giffgaff support if you suspect your account has been hacked/compromised.
- [Prevent unsolicited calls with Brand ID and Call Defence](https://help.giffgaff.com/en/articles/342225-prevent-unsolicited-calls-with-brand-id-and-call-defence.md): How to use Brand ID and Call Defence feature to show unsolicited callers to avoid potential scam and spam calls to your phone.
- [What to do if your giffgaff account has been disabled](https://help.giffgaff.com/en/articles/571271-what-to-do-if-your-giffgaff-account-has-been-disabled.md): How to resolve issues with your disabled account, including how to get back into it.
- [How to block a number](https://help.giffgaff.com/en/articles/242384-how-to-block-a-number.md): A guide on how to block a number from calling you.
- [What to do if you receive unsolicited text messages](https://help.giffgaff.com/en/articles/242458-what-to-do-if-you-receive-unsolicited-text-messages.md): How to handle unsolicited text messages, block spam, report issues, and protect yourself from unwanted or fraudulent texts.
- [How to download a VAT receipt](https://help.giffgaff.com/en/articles/243839-how-to-download-a-vat-receipt.md): How to find your VAT receipt or invoice.
- [Find out if you can get an itemised bill](https://help.giffgaff.com/en/articles/243840-find-out-if-you-can-get-an-itemised-bill.md): Find out if you can get an itemised bill, alternatives to an itemised bill and how to check my usage.
- [Guide to the usage statement](https://help.giffgaff.com/en/articles/258872-guide-to-the-usage-statement.md): How to check your usage statement.

## Broadband

- [What’s one touch switch and how does it work?](https://help.giffgaff.com/en/articles/318864-what-s-one-touch-switch-and-how-does-it-work.md): One touch switch is just the best way to switch your broadband to giffgaff.
- [I've changed my mind about switching. What shall I do?](https://help.giffgaff.com/en/articles/323067-i-ve-changed-my-mind-about-switching-what-shall-i-do.md): What to do if you'd like to cancel your one touch switch.
- [What to expect during your broadband installs](https://help.giffgaff.com/en/articles/323074-what-to-expect-during-your-broadband-installs.md): What happens in your outside and home installs for your giffgaff fibre broadband.
- [What do I do if I can't find my address in the address checker?](https://help.giffgaff.com/en/articles/323065-what-do-i-do-if-i-can-t-find-my-address-in-the-address-checker.md): If you can't find your details or your address when you search in our address check, you can try entering your address manually.
- [Which fibre network is giffgaff using?](https://help.giffgaff.com/en/articles/318823-which-fibre-network-is-giffgaff-using.md): All about the network giffgaff is using for broadband.
- [Does giffgaff offer a landline?](https://help.giffgaff.com/en/articles/409342-does-giffgaff-offer-a-landline.md): No landlines here, just pure broadband \(and mobile phones if you want one\)
- [How do I refer a friend to giffgaff broadband?](https://help.giffgaff.com/en/articles/471538-how-do-i-refer-a-friend-to-giffgaff-broadband.md): Refer your friends to broadband and get rewards.
- [Can I use my own router?](https://help.giffgaff.com/en/articles/549589-can-i-use-my-own-router.md)
- [Why are Virgin Media representatives selling giffgaff broadband?](https://help.giffgaff.com/en/articles/626605-why-are-virgin-media-representatives-selling-giffgaff-broadband.md): This article covers details around the field sales representatives which will be speaking to prospective giffgaff members.
- [Does giffgaff do Broadband?](https://help.giffgaff.com/en/articles/302120-does-giffgaff-do-broadband.md): How to find out if giffgaff offers broadband.
- [What broadband speed do I need?](https://help.giffgaff.com/en/articles/694204-what-broadband-speed-do-i-need.md): Discover which broadband speed is best for your needs, including gaming, streaming, video calls and busy households using giffgaff full fibre broadband.
- [Is giffgaff broadband cheaper than other providers?](https://help.giffgaff.com/en/articles/694356-is-giffgaff-broadband-cheaper-than-other-providers.md): How giffgaff broadband compares with other providers.
- [6 months of broadband for just £5 a month. How it works.](https://help.giffgaff.com/en/articles/700504-6-months-of-broadband-for-just-5-a-month-how-it-works.md): All you need to know about our full fibre for a fiver promotion.
- [3 months of broadband on us. How it works.](https://help.giffgaff.com/en/articles/522870-3-months-of-broadband-on-us-how-it-works.md): Pay for 3 months then get 3 months free. Members only.
- [Where can I check what time my engineer will arrive?](https://help.giffgaff.com/en/articles/322821-where-can-i-check-what-time-my-engineer-will-arrive.md): Your engineer arrival can be found in the emails we sent you and in your account dashboard.
- [How do I set up my router?](https://help.giffgaff.com/en/articles/322822-how-do-i-set-up-my-router.md): Download the app and follow the easy steps you'll find in there.
- [What’s an access agreement and why do I need one?](https://help.giffgaff.com/en/articles/323194-what-s-an-access-agreement-and-why-do-i-need-one.md): It's permission to put the fibre cable across your property and is occasionally called "wayleave".
- [How can I change or rebook my broadband install?](https://help.giffgaff.com/en/articles/636291-how-can-i-change-or-rebook-my-broadband-install.md): How to change or rebook a broadband install appointment.
- [How do I switch my broadband to another provider](https://help.giffgaff.com/en/articles/322785-how-do-i-switch-my-broadband-to-another-provider.md): How to leave giffgaff for another broadband provider, with or without One Touch Switch, and what happens if you're moving home.
- [How do I cancel my broadband plan](https://help.giffgaff.com/en/articles/322781-how-do-i-cancel-my-broadband-plan.md): How to cancel your broadband contract and plan
- [How do I return my kit?](https://help.giffgaff.com/en/articles/322782-how-do-i-return-my-kit.md): How to post your eero router back to us if needed.
- [What happens when my broadband contract ends?](https://help.giffgaff.com/en/articles/322783-what-happens-when-my-broadband-contract-ends.md): After your contract finishes, you'll move to a 30 day monthly rolling plan.
- [What’s a broadband contract summary document?](https://help.giffgaff.com/en/articles/322818-what-s-a-broadband-contract-summary-document.md): A summary of the details about your broadband contract.
- [What’s a broadband contract information document?](https://help.giffgaff.com/en/articles/322819-what-s-a-broadband-contract-information-document.md): In depth details about your broadband contract.
- [Where can I find my broadband contract summary and contract information documents?](https://help.giffgaff.com/en/articles/322820-where-can-i-find-my-broadband-contract-summary-and-contract-information-documents.md): Where to find your contract documents and details.
- [How do I change my broadband plan?](https://help.giffgaff.com/en/articles/425096-how-do-i-change-my-broadband-plan.md)
- [What happens when my broadband 24 month fixed term ends?](https://help.giffgaff.com/en/articles/608742-what-happens-when-my-broadband-24-month-fixed-term-ends.md): Simple. You'll move onto a monthly rolling plan.
- [How do I switch to giffgaff broadband?](https://help.giffgaff.com/en/articles/725381-how-do-i-switch-to-giffgaff-broadband.md): Bringing your home broadband to giffgaff, how One Touch Switch works, and what to do if you're moving home.
- [My broadband isn't working, what shall I do?](https://help.giffgaff.com/en/articles/323132-my-broadband-isn-t-working-what-shall-i-do.md): What to do if you can't connect to the internet.
- [How do I change my WiFi password?](https://help.giffgaff.com/en/articles/322823-how-do-i-change-my-wifi-password.md): All your devices will connect to your eero router using your WiFi password.
- [Adding or removing an eero device from your network](https://help.giffgaff.com/en/articles/322792-adding-or-removing-an-eero-device-from-your-network.md): If 1 eero router isn't enough you can get more eeros.
- [How to download the eero app](https://help.giffgaff.com/en/articles/322790-how-to-download-the-eero-app.md): You'll need the app for your eero router to manage your WiFi.
- [Setting up your eero WiFi network](https://help.giffgaff.com/en/articles/322791-setting-up-your-eero-wifi-network.md): Setting up your new eero router and it's WiFi network.
- [I can’t access my eero router account, what should I do?](https://help.giffgaff.com/en/articles/322793-i-can-t-access-my-eero-router-account-what-should-i-do.md)
- [How to set up eero profiles](https://help.giffgaff.com/en/articles/322794-how-to-set-up-eero-profiles.md): Profiles in the eero app help you control access for different people.
- [How to update your eero software at set-up](https://help.giffgaff.com/en/articles/322795-how-to-update-your-eero-software-at-set-up.md): Making sure your eero router is fully up to date with the latest software.
- [Where should I place my eero router?](https://help.giffgaff.com/en/articles/322796-where-should-i-place-my-eero-router.md): Finding the best place will give you a stronger WiFi signal around your home.
- [What are the ports on my eero for?](https://help.giffgaff.com/en/articles/322797-what-are-the-ports-on-my-eero-for.md): Why are there 2 ports on the eero?
- [How to add more ethernet ports to your eero router](https://help.giffgaff.com/en/articles/322799-how-to-add-more-ethernet-ports-to-your-eero-router.md): There's only 1 spare port on your eero. If you need more, here's what you can do.
- [What do the colours of my eero’s LED lights mean?](https://help.giffgaff.com/en/articles/322798-what-do-the-colours-of-my-eero-s-led-lights-mean.md): There's loads of different colour lights on your eero.
- [My eero isn’t working, what should I do?](https://help.giffgaff.com/en/articles/636339-my-eero-isn-t-working-what-should-i-do.md)
- [My kit hasn't arrived, what should I do?](https://help.giffgaff.com/en/articles/322816-my-kit-hasn-t-arrived-what-should-i-do.md): What to do if your eero router hasn't turned up.
- [My kit is faulty, broken or missing, what should I do?](https://help.giffgaff.com/en/articles/322817-my-kit-is-faulty-broken-or-missing-what-should-i-do.md): What to do if your eero router is broken or bits are missing.
- [What is an adult content block and how do I manage it?](https://help.giffgaff.com/en/articles/322824-what-is-an-adult-content-block-and-how-do-i-manage-it.md): Parental controls, content filters or an adult content block can be enabled in your eero settings.
- [How do I extend Wi-Fi coverage upstairs or in a large house?](https://help.giffgaff.com/en/articles/694353-how-do-i-extend-wi-fi-coverage-upstairs-or-in-a-large-house.md): How you can create a mesh network

## Phone

- [giffgaff handset warranties](https://help.giffgaff.com/en/articles/240719-giffgaff-handset-warranties.md): How to check your giffgaff handset warranty: learn what's covered, how long it lasts, and how to make a claim if needed.
- [Buying a new phone after reporting your giffgaff SIM as lost or stolen](https://help.giffgaff.com/en/articles/240266-buying-a-new-phone-after-reporting-your-giffgaff-sim-as-lost-or-stolen.md): Steps to order a new phone while keeping your account secure.
- [Buying a giffgaff phone with a loan](https://help.giffgaff.com/en/articles/258295-buying-a-giffgaff-phone-with-a-loan.md): How to buy a giffgaff phone with a loan: explore flexible financing options, repayment terms, and steps to complete your purchase.
- [Buying a giffgaff phone](https://help.giffgaff.com/en/articles/258294-buying-a-giffgaff-phone.md): How to buy a phone with giffgaff. Including; How to buy a phone with giffgaff as a non-member.
- [Guide to refurbished phones](https://help.giffgaff.com/en/articles/245342-guide-to-refurbished-phones.md): Understanding refurbished phones: learn what they are, their benefits, and why they’re a great choice for budget-friendly options.
- [Guide to phone deliveries](https://help.giffgaff.com/en/articles/258900-guide-to-phone-deliveries.md): How to ensure your phone is delivered successfully. How to track your giffgaff phone delivery, check your order status, and find information on estimated delivery times and updates.
- [I'm having problems with my Klarna monthly phone payment](https://help.giffgaff.com/en/articles/240285-i-m-having-problems-with-my-klarna-monthly-phone-payment.md): How to resolve monthly phone payment problems with Klarna, with steps to fix payment issues and ensure your plan stays active.
- [Checking if your phone has been barred or blacklisted](https://help.giffgaff.com/en/articles/233988-checking-if-your-phone-has-been-barred-or-blacklisted.md): How to know if your phone has been blacklisted, with steps to check its status and resolve issues affecting its use.
- [How to check if your phone is locked to another network](https://help.giffgaff.com/en/articles/233989-how-to-check-if-your-phone-is-locked-to-another-network.md): How to check if your phone is locked, with easy steps to test and how to unlock a mobile phone for use with any network, including giffgaff. Including phones locked to o2
- [Keeping your mobile phone safe](https://help.giffgaff.com/en/articles/330575-keeping-your-mobile-phone-safe.md): How to protect your device if it's lost or stolen.
- [Understanding smartphone energy efficiency labels](https://help.giffgaff.com/en/articles/474966-understanding-smartphone-energy-efficiency-labels.md): How to read energy labels for phones
- [Everything you need to know about voicemail](https://help.giffgaff.com/en/articles/629442-everything-you-need-to-know-about-voicemail.md): How to access and manage your voicemail settings.
- [Shipping and returns](https://help.giffgaff.com/en/articles/243844-shipping-and-returns.md): How to manage shipping and returns with giffgaff, including delivery options, tracking orders, and returning items for a refund or exchange.
- [Proof of phone usage for insurer](https://help.giffgaff.com/en/articles/233998-proof-of-phone-usage-for-insurer.md): How to get proof of phone usage for your insurer, with steps to request the necessary documents from giffgaff.
- [Sell It or Scrap It: How to Recycle Your Phone with giffgaff](https://help.giffgaff.com/en/articles/233987-sell-it-or-scrap-it-how-to-recycle-your-phone-with-giffgaff.md): How to sell or recycle your phone with giffgaff: follow simple steps to get a fair price and send your device off for a smooth selling process.
- [How to recycle old phones and SIMs](https://help.giffgaff.com/en/articles/242465-how-to-recycle-old-phones-and-sims.md): How to recycle old phones and SIMs: find out how to safely dispose of your devices and help the planet while doing it.
- [How to return your phone if you change your mind](https://help.giffgaff.com/en/articles/240720-how-to-return-your-phone-if-you-change-your-mind.md): How to return your bought phone for a refund or exchange. Including, prepare your phone for refund: follow these steps and avoid any issues with your return process.
- [Return a faulty phone for repair or replacement \(if within warranty\)](https://help.giffgaff.com/en/articles/233985-return-a-faulty-phone-for-repair-or-replacement-if-within-warranty.md): How to return a faulty phone for repair or replacement within the warranty period.
- [Return a faulty phone for repair \(if outside warranty\)](https://help.giffgaff.com/en/articles/233968-return-a-faulty-phone-for-repair-if-outside-warranty.md): How to return a phone outside of the warranty period.
- [Return/Repair Centre](https://help.giffgaff.com/en/articles/365196-return-repair-centre.md): Important info about the return/repair centre if you return your phone for a repair, replacement or refund.
- [How to lift the bar on your lost phone if you find it](https://help.giffgaff.com/en/articles/233979-how-to-lift-the-bar-on-your-lost-phone-if-you-find-it.md): How to lift the bar on your lost phone if found, including steps to unblock and restore services securely.
- [What to do if you've lost your SIM or phone](https://help.giffgaff.com/en/articles/240710-what-to-do-if-you-ve-lost-your-sim-or-phone.md): How to report a lost phone or SIM on giffgaff, block your SIM, protect your account, and order a replacement SIM or phone if needed. Also, how to report your phone or SIM lost or stolen while abroad.

## SIM & Network

- [Network & Service Troubleshooting](https://help.giffgaff.com/en/articles/639659-network-service-troubleshooting.md): Troubleshooting mobile service issues like no signal, no calls, no texts, no or slow data by checking your signal, account, settings, SIM and network.
- [Checking for service updates](https://help.giffgaff.com/en/articles/425443-checking-for-service-updates.md): How to check for information on improvements to our service, network updates and outages.
- [Where to find your SIM serial number](https://help.giffgaff.com/en/articles/389320-where-to-find-your-sim-serial-number.md): How to find your physical SIM or eSIM serial number on your mobile phone.
- [The default PIN for your giffgaff SIM](https://help.giffgaff.com/en/articles/240310-the-default-pin-for-your-giffgaff-sim.md): How to change the default SIM PIN.
- [Useful Network Shortcodes](https://help.giffgaff.com/en/articles/245290-useful-network-shortcodes.md): How to use network shortcodes for managing your giffgaff account.
- [Internet APN settings guide](https://help.giffgaff.com/en/articles/245215-internet-apn-settings-guide.md): How to get the correct APN settings for your device to ensure a stable internet connection on giffgaff, with step-by-step instructions.
- [MMS APN settings guide](https://help.giffgaff.com/en/articles/245265-mms-apn-settings-guide.md): How to set up MMS and APN settings on your phone to send picture messages and access mobile data on the giffgaff network.
- [I lost my SIM](https://help.giffgaff.com/en/articles/240389-i-lost-my-sim.md): How to block your old SIM and get a new one
- [How to choose your default SIM](https://help.giffgaff.com/en/articles/240692-how-to-choose-your-default-sim.md): How to choose your default SIM: Learn how to set your primary SIM for calls, texts, and data when using dual SIM or eSIM options.
- [Activating your giffgaff SIM](https://help.giffgaff.com/en/articles/240393-activating-your-giffgaff-sim.md): How to activate your giffgaff SIM, what do do if you've lost the activation code, what to do if you can't activate your SIM and how to find your giffgaff number.
- [Ordering a SIM](https://help.giffgaff.com/en/articles/240676-ordering-a-sim.md): Everything you need to know about ordering a SIM by post
- [What to do if you've blocked your SIM](https://help.giffgaff.com/en/articles/240297-what-to-do-if-you-ve-blocked-your-sim.md): How to unblock a locked SIM card.
- [My SIM is broken](https://help.giffgaff.com/en/articles/240717-my-sim-is-broken.md): How to order a replacement and perform a SIM swap to get your service up and running again with this guide.
- [Switching to an eSIM with giffgaff](https://help.giffgaff.com/en/articles/261570-switching-to-an-esim-with-giffgaff.md): How to get an eSIM on giffgaff and set up an eSIM on an eSIM-only phone. Also, how to check if eSIM is activated, how to diagnose an issue with an eSIM activation and how to change from eSIM to a p...
- [Using a physical SIM card and an eSIM on the same phone](https://help.giffgaff.com/en/articles/240301-using-a-physical-sim-card-and-an-esim-on-the-same-phone.md): How to use multiple SIMs at the same time.
- [What to do if you delete your eSIM](https://help.giffgaff.com/en/articles/240403-what-to-do-if-you-delete-your-esim.md): How to handle deleting your eSIM: Learn what happens, how it affects your service, and steps to reactivate or replace it if needed.
- [Continuing to use your eSIM if you switch to a different phone](https://help.giffgaff.com/en/articles/240399-continuing-to-use-your-esim-if-you-switch-to-a-different-phone.md): How to move your eSIM to a new phone.
- [What’s an eSIM and its benefits](https://help.giffgaff.com/en/articles/240712-what-s-an-esim-and-its-benefits.md): How this digital SIM works, its benefits, and how to use it with your giffgaff plan.
- [How to manage call forwarding on your phone](https://help.giffgaff.com/en/articles/240687-how-to-manage-call-forwarding-on-your-phone.md): How to redirect your calls to another number effortlessly.
- [Changing your giffgaff number](https://help.giffgaff.com/en/articles/240695-changing-your-giffgaff-number.md): How to change your giffgaff number.
- [Understanding why your number has been deactivated](https://help.giffgaff.com/en/articles/242797-understanding-why-your-number-has-been-deactivated.md): Reasons why has your number been deactivated. Also, how to avoid your number being deactivated.
- [Getting a PAC or STAC to leave giffgaff](https://help.giffgaff.com/en/articles/635745-getting-a-pac-or-stac-to-leave-giffgaff.md): How to get a Porting Authorisation Code \(PAC\) to transfer your mobile number from giffgaff to another network, or a Service Termination Authorisation Code \(STAC\) to leave giffgaff without keeping y...
- [Service issues after transferring your number to giffgaff](https://help.giffgaff.com/en/articles/240670-service-issues-after-transferring-your-number-to-giffgaff.md): How to troubleshoot issues after transferring your number to giffgaff, including delays, missing services, and resolving common problems.
- [Joining us? Keep your existing number](https://help.giffgaff.com/en/articles/240398-joining-us-keep-your-existing-number.md): How to get a PAC or STAC code from your old UK provider to switch to giffgaff.
- [What to do if Rich Communication Services aren't working after transferring your number](https://help.giffgaff.com/en/articles/240718-what-to-do-if-rich-communication-services-aren-t-working-after-transferring-your-number.md): How to fix Rich Communication Services \(RCS\) not working after transferring your number to giffgaff: Simple steps to resolve the issue.
- [iMessage isn't working after I transferred my number to giffgaff](https://help.giffgaff.com/en/articles/240291-imessage-isn-t-working-after-i-transferred-my-number-to-giffgaff.md): How to resolve issues with iMessage and FaceTime after transferring a number to giffgaff.
- [I’m having problems roaming abroad](https://help.giffgaff.com/en/articles/229483-i-m-having-problems-roaming-abroad.md): How to fix roaming problems on your travels abroad.
- [Using your mobile phone in the 'Rest of the world'](https://help.giffgaff.com/en/articles/229548-using-your-mobile-phone-in-the-rest-of-the-world.md): Here's everything you need to know about using your mobile phone in the 'Rest of the world'. Including; How to reduce roaming costs abroad and what is a ‘non-terrestrial network’.
- [Everything you need to know about roaming in the EU](https://help.giffgaff.com/en/articles/229458-everything-you-need-to-know-about-roaming-in-the-eu.md): How to roam in the EU with giffgaff, including using your plan, costs, data limits, roaming notification, prevent accidental roaming and tips for staying connected while abroad.
- [Roaming notifications](https://help.giffgaff.com/en/articles/229598-roaming-notifications.md): What are roaming notifications and how to switch on or off roaming notifications.
- [Roaming charges in Switzerland, Isle of Man, Guernsey, and Jersey](https://help.giffgaff.com/en/articles/276300-roaming-charges-in-switzerland-isle-of-man-guernsey-and-jersey.md): How to manage roaming charges in Switzerland, Isle of Man, Guernsey and Jersey, as they're not included in giffgaff's EU roaming plan.
- [giffgaff travel data add-ons and how they work](https://help.giffgaff.com/en/articles/365501-giffgaff-travel-data-add-ons-and-how-they-work.md): Our travel data add-ons are a handy way to buy data for your trip.
- [How to get or enable 5G with giffgaff](https://help.giffgaff.com/en/articles/645573-how-to-get-or-enable-5g-with-giffgaff.md): How to 5G on your device by ensuring your device is 5G compatible, updating settings, ensuring you're in a 5G coverage area and how to use our coverage checker.
- [Understanding WiFi calling and VoLTE](https://help.giffgaff.com/en/articles/258841-understanding-wifi-calling-and-volte.md): What is WiFi calling and VoLTE? How to use your WiFi and data for calling.
- [How to use WiFi Extra hotspots or get WiFi on the London Underground](https://help.giffgaff.com/en/articles/243846-how-to-use-wifi-extra-hotspots-or-get-wifi-on-the-london-underground.md): How to use WiFi extra.
- [How to tether from your phone](https://help.giffgaff.com/en/articles/245216-how-to-tether-from-your-phone.md): How to understand giffgaff's tethering policy: How to tether from your phone. Learn how to share your mobile data with other devices and check if your plan supports tethering.
- [How to perform a Manual Roam](https://help.giffgaff.com/en/articles/258873-how-to-perform-a-manual-roam.md): How to manually select a network on your giffgaff phone: How to reset your network connection for better coverage or when travelling abroad with this easy guide.
- [Guide to texting 43430 \(Inbound SMS\)](https://help.giffgaff.com/en/articles/258898-guide-to-texting-43430-inbound-sms.md): How to use the 43430 shortcode.
- [RCS \(Rich Communication Services\) and how to switch it on](https://help.giffgaff.com/en/articles/246073-rcs-rich-communication-services-and-how-to-switch-it-on.md): How is RCS \(Rich Communication Services\) useful? Learn how to turn it on for your device.
- [How to call or text an international number from the UK](https://help.giffgaff.com/en/articles/229515-how-to-call-or-text-an-international-number-from-the-uk.md): How to call or text message an international number with giffgaff, including dialing codes and costs.
- [The 999 BSL and Emergency Video Relay Service \(EVRS\) and how it works](https://help.giffgaff.com/en/articles/245256-the-999-bsl-and-emergency-video-relay-service-evrs-and-how-it-works.md): How to understand 999 BSL and EVRS: Learn about British Sign Language and Emergency Video Relay Services for accessible emergency help.
- [Policy to manage illegitimate SMS usage](https://help.giffgaff.com/en/articles/246074-policy-to-manage-illegitimate-sms-usage.md): How to understand giffgaff's illegitimate SMS usage policy: Learn what it covers, how it prevents misuse, and its impact on your account.
- [Emergency Alerts](https://help.giffgaff.com/en/articles/245213-emergency-alerts.md): How to receive local emergency alerts: Learn how these alerts work, what they include, how to turn them on or off, and how to ensure you're notified during emergencies.
- [Traffic Flow Policy](https://help.giffgaff.com/en/articles/245291-traffic-flow-policy.md): How to understand giffgaff's Traffic Flow Policy: Learn how it manages network traffic to ensure a fair experience for all members.
- [Product Security and Telecommunications Infrastructure \(PSTI\) Compliance](https://help.giffgaff.com/en/articles/379929-product-security-and-telecommunications-infrastructure-psti-compliance.md): Exciting and interesting reading about PSTI. Hard to put down, a real page turner.
- [Conference calling](https://help.giffgaff.com/en/articles/751384-conference-calling.md): Does giffgaff support conference calling?