What is WiFi Calling and VoLTE?
WiFi Calling enables members to make calls using their WiFi connection and VoLTE calls are made over the 4G/LTE network, but they are charged the same as any other call. There are no extra data charges, and they don’t use your data allowance.
Here's everything you need to know:
How do I get it?
How do I get it?
All giffgaff members have been moved on from the 2G band for calls to the 4G and 5G bands.
You will have access to WiFi Calling and VoLTE, which will be enabled automatically and will be available on your handset if you have a compatible phone.
Is my phone giffgaff compatible?
Is my phone giffgaff compatible?
The following devices will be compatible with VoLTE and WiFi Calling. If your device is not listed here, it may not be able to take advantage of VoLTE or WiFi Calling features.
You can continue to use SMS or Voice calls over the 2G band as you do today. Data will not be affected.
Apple Devices:
Apple Devices:
iPhone SE (2nd generation or later), XR, XS Max, XS, 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max, , 16, 16 Pro, 16 Plus, 16 Pro Max onwards
You need to have iOS 17.4 software or later downloaded for these devices
Samsung Devices:
Samsung Devices:
Galaxy A04s, A05s, A13, A14, A15, A23, A24, A25, A33, A34, , A35, A52, A53, A54, A55 onwards
S21 Family, S21 FE, S22 Family, S23 Family, S24 Family, S25 Family onwards
M33 onwards
Tab A7 Lite, Tab A8, Tab A9, Tab 28, Tab 29, Tab S9 FE onwards
Z Flip3 5G, Z Flip4, Z Flip5, Z Flip6, Z Fold3 5G, Z Fold4, Z Fold5, Z Fold6 onwards
Nokia Devices:
Nokia Devices:
Nokia C12, Nokia XR20, Nokia G22, G60, G85 onwards
Google Devices:
Google Devices:
Pixel 7, Pixel 7 Pro, Pixel 7a, Fold, 8/Pro onwards
Motorola Devices:
Motorola Devices:
Cancun
Please note - we are awaiting confirmation of when the new firmware that enables VoLTE and WiFi Calling on these devices will be available.
Sony Devices:
Sony Devices:
Xperia 1V and 10V onwards.
Xiaomi Devices:
Xiaomi Devices:
All devices with a Snapdragon chipset.
My WiFi Calling isn’t working?
My WiFi Calling isn’t working?
This could be for a couple of reasons:
Check if your phone is compatible with the list of devices above
Make sure that you’re on the latest version of the operating system for your phone
Check that WiFi Calling has been turned on in your settings, following the steps above
Check that your WiFi connection is working properly
Does WiFi Calling and VoLTE work outside of the UK?
Does WiFi Calling and VoLTE work outside of the UK?
WiFi Calling is not supported when abroad, so you’ll need to be in the UK and have an active plan or credit to make use of it.
VoLTE will work in the UK and when abroad. It’s a way to carry voice over the 4G network, in preparation for future decommissioning of 3G, and there is no change to data or how it is rated with VoLTE. You will still need a plan, credit or PAYG for VoLTE.
Does WiFi calling work with any giffgaff SIM?
Does WiFi calling work with any giffgaff SIM?
You’ll be able to use any giffgaff SIM that supports 4G.
How do I set up WiFi Calling and VoLTE Calling?
WiFi Calling will automatically be enabled once your number has been migrated over so long as your phone has the correct firmware. You will need to turn it on in your phone settings:
iPhone - open Settings > Apps >Phone > WiFi Calling > Toggle ON
Android - open Settings > Connections > WiFi Calling > Toggle ON
VoLTE calling will also be automatically enabled, and should already be turned on in your phone settings, you can check here:
iPhone - open Settings > Mobile Service > Mobile Data Options > Voice & Data > check that 4G or 5G have been selected
Android - open Settings > Connections > Mobile Networks > check that VoLTE calling is turned on.
Here's a handy video, to show you all the steps:
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