Our super friendly community helpers are on hand to help out. Ask away. They are experienced giffgaff members, and can help with almost anything.
Post your questionHow to get help
How to make a complaint
Why can't I log in?
How do I activate my SIM?
Using your mobile abroad
Internet APN settings guide
How to update my payment details
What if I have no data, service or signal?
Switching to an eSIM with giffgaff
How do I check if my eSIM is activated?
Why can't I call giffgaff to talk to someone?
Welcome to giffgaff
Here's everything you need to get started, including how to get help.
Broadband
All our help info for broadband members.
My Account & Settings
Manage your giffgaff account, security and settings.
Network & Coverage
Check your network, troubleshoot calls, texts, data, 5G, voicemail, and more.
Phone
Everything you need to stay connected, from SIMs to settings.
SIM
From ordering and activating a SIM card to downloading an eSIM
My Number
Managing your number, including porting in and out of giffgaff
Contracts, Plans & Credit
Information on all our different giffgaff plans and offers.
Roaming with giffgaff
Everything you need to know for when you're abroad and travelling.
giffgaff App
How to download and get the best out of our giffgaff app.