If you decide to switch to another network and you want to keep your phone number, you’ll need to request a 'Porting Authorisation Code' (PAC).
Or, if you’re leaving us and not planning on keeping your current mobile number, you’ll need a Service Termination Authorisation Code (STAC).
Get a PAC
Get a PAC
You can request your PAC by:
Giving us a call on 43431
Heading over to your profile and settings page, or:
Texting 'PAC' to 65075, for free
You should receive your PAC within 60 seconds. If you want a PAC, you’ll need to be in the UK to request it.
You have up to 30 days from when you leave giffgaff to request a PAC from us, and it will be valid for an additional 30 days from the date of issue. If you wish to request a PAC after you have left, you can do this by logging into your account. We’ll be sad to see you go.
Note: If your SIM has been inactive for longer than 6 months, it will be automatically deactivated. A member is then able to request a PAC from our agents within 30 days of being deactivated. This will allow members to transfer the number to a different UK network.
Get a STAC
Get a STAC
You can request your STAC by:
Giving us a call on 43431,
Heading over to your profile and settings page, or:
Texting STAC to 75075, for free.
You should receive your STAC within 60 seconds. If you want a STAC, you’ll need to be in the UK to request it.
You can Text 'INFO' to 85075 for free, if you want to see your latest account information.
Note: Only request a STAC if you want to close your existing account without transferring its number. A STAC will permanently cancel your number after you’ve switched to a new network.
If you wish to transfer your number to a new network, you’ll need to request a PAC instead.
A STAC or PAC code will be valid for 30 days. Once you have your code, you’ll then need to share that code with your new network provider, when requested.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.