Getting a PAC or STAC to leave giffgaff

You can request your PAC by:

You should receive your PAC within 60 seconds. If you want a PAC, you’ll need to be in the UK to request it.

You have up to 30 days from when you leave giffgaff to request a PAC from us, and it will be valid for an additional 30 days from the date of issue. If you wish to request a PAC after you have left, you can do this by logging into your account. We’ll be sad to see you go.

You can request your STAC by:

You should receive your STAC within 60 seconds. If you want a STAC, you’ll need to be in the UK to request it.

You can Text 'INFO' to 85075 for free, if you want to see your latest account information.

A STAC or PAC code will be valid for 30 days.

We're committed to ensuring you experience the smoothest possible switching journey from the moment you request your PAC/STAC code or Switching Information until the successful completion of your switch.

If we can't switch you on the day we told you we would, you'll be entitled to compensation. You don't need to do anything. For issues with porting out, payment will be made back to your saved card.

If something goes wrong and we don't get in touch, please chat with us as soon as possible so we can determine whether you may be able to claim compensation.

Once you've given your PAC to your new network and they've set a transfer date, you cannot cancel the transfer yourself. The switch will complete automatically on the scheduled date.

If you submitted your PAC by mistake or want to reverse the transfer, contact us as soon as possible - before the transfer date. We can check what options are available in your specific situation. If the transfer has already completed, we won't be able to reverse it.

If you haven't submitted your PAC to your new network yet, simply don't enter it - not handing over the code means no transfer is triggered.

Once your number has successfully transferred to your new network, your giffgaff account is automatically closed and billing stops. You don't need to do anything else to cancel.

Your giffgaff SIM will stop working on the day the transfer completes - this is expected. Any remaining credit or unused plan days will not be refunded after a port-out.

If your giffgaff SIM stopped working but you did not intend to transfer your number, contact us immediately. This can happen if a PAC was submitted to a new network without your knowledge.

When you give your PAC to your new network, they will confirm a transfer date. Transfers typically complete within 1 working day of that date, usually between 11am and 3pm.

During the transfer window, you may briefly lose service on your giffgaff SIM - this is normal. Once the transfer completes, service will be live on your new network's SIM.

If your new SIM hasn't activated within 24 hours of the scheduled date, contact your new network provider first. If you believe something went wrong on the giffgaff side, chat with us.