Our members have the choice to donate any ‘Payback’ they earn to charity. Each donation period features different charities, which are selected through member nominations and voting.
How it works
Nominations phase: All members have the chance to nominate their favourite charity in a nominations thread, posted on ‘Announcements’ around April and October (although, the dates/months could change).
Voting phase: After the nominations are in, the top five charities with the most nominations will move on to the next stage — the voting phase! Members with an active SIM and who have earned Payback can vote for one of the top five nominated charities.
The vote process will decide the order of the final charities that will benefit from your generous payback donations. Based on their order, they will receive a percentage of the donations.
Plus, if you choose to donate your Payback, we'll match it pound for pound to make an even bigger impact!
Note: Members can choose what they do with the points they earn in the Payback section on their dashboard.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.