Back in February 2026, we (along with other UK networks) switched off 3G so we could focus on making our 4G and 5G connections faster and more reliable.
Most of our members are already on a 4G or 5G device, so if that’s you, you don't need to lift a finger. Nice and easy.
If your phone doesn't support 4G or 5G, you'll still be able to make calls and send texts, but you won't be able to use mobile data. To get back online on the move, you'll just need to upgrade to a 4G or 5G model.
Deactivating the 2G network
In Summer 2029, we’ll be saying goodbye to 2G. By switching it off, we can focus all our energy on making our 4G and 5G networks even better for you - bringing faster speeds, more reliable connections, and a greener, more energy-efficient network overall.
Just like with the 3G switch-off, if you’re already using a 4G or 5G device, you don't need to anything.
If you do happen to use an older phone that relies on 2G, don't worry. We’ve got your back. As we get closer to 2029, we’ll reach out via email and SMS with all the guidance and support you need to help you pick out a simple upgrade.
Will I lose my photos or apps when I change phones?
Not at all. Transferring your photos, apps, and data to a new phone is quick and simple. If you're not sure how to move everything across, don't worry, our Community and agents are here to help out.
Need a hand? Our community helpers know this topic inside out - ask them on our community.