Is roaming in the EU included?
Is roaming in the EU included?
You can use an allowance of your plan as your EU roaming data, this also includes your calls and texts along with any credit, in the EU and selected destinations just like you do at home.
Have a look at our roaming page to check which countries are currently included in this group.
Data cap
Data cap
5 GB of data from each plan can be used in EU/EEA countries. Calls and texts remain unlimited in the EU/EEA. You will be able to make calls to standard rate numbers in the country you are in, as well as back to the UK.
The data limit of 5 GB applies per plan, not per month or per visit
EU/EEA data beyond 5 GB will be charged at the regular roaming rate.
You can start a new plan early when there is less than 500 MB of your EU data allowance remaining
Duration
Duration
Members who live in the UK and have frequent UK usage will get EU roaming for up to 63 days. Provided that they've used giffgaff in the UK in the 63 days before arriving in an EU or EEA country.
If you stay abroad for longer, we’ll send you an SMS to let you know that roaming will be switched off. Then we’ll send a reminder SMS a few days later confirming RLAH has been switched off. From then on you’ll be charged from your credit balance.
If your travelling means you’re not spending much time in the UK, your eligibility for EU roaming will expire and RLAH will no longer be included in your plan. Submitting documents is for new members only. The only way to become eligible again is by returning to the UK and using your phone.
Are new members eligible?
Are new members eligible?
If you’re a new member you might not have used your account enough to qualify for inclusive roaming on our plans. In that case, your EU roaming indicator will be off. Contact our agents here providing proof of UK residence so we can ensure you’re eligible. Please see our Fair Usage Policy for more information.
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