Our network provider Virgin Media O2, is planning to switch off its 3G services by the end of 2025 – and that means we’ll be waving goodbye to 3G too.
Why is 3G being switched off?
Why is 3G being switched off?
Over time, 4G and 5G have become the go to networks, while 3G has taken a back seat. By focusing on 4G and 5G, we can bring you faster downloads, crystal clear voice calls, and an all round better experience.
It’s not just about performance though, switching off 3G is a win for the planet. 4G and 5G are much more energy efficient. Did you know 3G carries less than 4% of the data on our network but uses a hefty 11% of the energy? In contrast, 4G and 5G handle 96% of data and are 10 times more efficient.
And it’s not just us making the switch. All UK networks are doing the same, with some already well underway.
When will 3G be switched off?
When will 3G be switched off?
We will fully switch off 3G by the end of 2025. We’ll let you know well in advance when you might be affected, so you’ve got plenty of time to prepare. To start with, we’ll be switching off 3G in Durham, you can read more about this here.
What do I need to do?
What do I need to do?
Here’s how to get ready for the switch-off:
Make sure your address is up to date - ahead of switching off 3G, we’ll be contacting all members who live in the area. Make sure that we’ve got up to date information on your address on your account. To do this, Log into your giffgaff account and go to Account > Profile & Settings > Scroll to ‘My Address’ > Open > Edit > Save
Check your device’s compatibility – We’ve put together a handy list of devices that work with 4G and WiFi Calling. Head over to the Help Hub article to see if yours is good to go.
What do I do if my device isn’t compatible? You may want to upgrade if your phone doesn’t support 4G or WiFi Calling. We’ve got a fab range of refurbished and new devices to suit different budgets. Check them out here.
What about 2G?
What about 2G?
Limited 2G will still be available to support older devices to make voice calls and texts and access essential services, including making emergency calls.
Head over to read the announcement made by Virgin Media O2.
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