Getting 5G is easy. Just make sure you’ve got a 5G phone and coverage. Most of our SIMs have 5G automatically switched on, but an older SIM might need you to manually enable 5G in your giffgaff account settings.
If you're a member you can turn 5G on in your giffgaff settings. To do this:
Log into your giffgaff account
Go to 'Profile and settings'
Visit 'Call, text and data service settings'
Check 5G is enabled
Note: Newer SIMs have 5G on by default and will work with 5G without any settings enabled. While older SIMs might need you to toggle the 5G setting 'ON'; if it won’t switch on, check your SIM as it might be 5G already (prefix; 5Ggg5).
In some cases, you might need to enable 5G in your phone settings and do a software update before you can get started on 5G.
5G setting on the App
5G setting on the App
To check or enable 5G on the App; when you log into the App, select 'Account' at the bottom right of the Home screen.
Then Select 'Service settings':
Go to '5G settings':
Here, you will be able to check if 5G is enabled, if not then toggle 5G 'ON':
If you're not already a member you can order a free SIM.
Then just follow the steps above. Simple.
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