Refresh sessions are in-depth topics designed to provide detailed information about our products and services. You can find these on our community, under Refresh sessions.
These sessions are more technical than standard articles in our knowledge hub, and are specifically tailored for our helper audience.
They're often structured in an FAQ-style format and each session compiles comprehensive insights on a specific topic into a single, easy-to-navigate thread. Think of them as online training modules, created to help both new and existing helpers deepen their understanding and boost the support they can give.