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Welcome to giffgaff

Welcome to giffgaff

Here's everything you need to get started, including how to get help.

AMH

By Andy and 3 others4 authors23 articles

Getting Started

Getting started on giffgaff

Joining us? Keep your existing number

Guide to giffgaff emails

Does giffgaff do Broadband?

Stop unsolicited emails from giffgaff

Does eSIM work with an iPad?

What’s the community?

What are Reactions?

What’s a Super Recruiter?

What's a refresh session?

What's private messaging on the Community?

Everything you need to know about Payback

Why was my payback not credited to my Paypal account?

How does giffgaff and its members support community charities?

How to get help

When should I contact an agent?

Why can't I call giffgaff to talk to someone?

How to make a complaint

Product Security and Telecommunications Infrastructure (PSTI) Compliance

Our giffgaff HelpBot Guidelines

How to view messages from agents

Checking for service updates

Network, SIM and plans

Our best SIM only deals
Pay as you go rates
Student offers
Coverage checker

Mobile Phones

New phones
Refurbished phones
New iPhones
New Samsung phones
Refurbished iPhones
Refurbished Samsung phones
Sell your phone

Manage your account

Your dashboard
Download our app

Get help

Help articles
Ask the community
Ask a giffgaff agent
View agent messages
Accessibility resources
Shipping and returns
Contact us
Complaints code of practise

About giffgaff

About us
Our community
Press office
Proud to be a B Corp
Jobs

Legal bits

Terms and conditions
Privacy policy
Cookie policy
Modern slavery statement

giffgaff runs on O2’s mobile network and Virgin Media's broadband network - Copyright © 2025 giffgaff

giffgaff Limited, 500 Brook Drive, Reading, RG2 6UU is authorised and regulated by the Financial Conduct Authority ("FCA") (FCA FRN 680957) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited (company number 14290857), which is authorised and regulated by the FCA for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 1021834). Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions