Skip to main content

giffgaff Help

giffgaff Home Ask the Community Network Status Checker

giffgaff Home Ask the Community Network Status Checker

Search for articles...

All Collections
Broadband
WiFi Troubleshooting

WiFi Troubleshooting

By Helena1 author2 articles

My broadband isn't working, what shall I do?
How do I change my WiFi password?

Network, SIM and plans

Our best SIM only deals
Pay as you go rates
Student offers
Coverage checker

Mobile Phones

New phones
Refurbished phones
New iPhones
New Samsung phones
Refurbished iPhones
Refurbished Samsung phones
Sell your phone

Manage your account

Your dashboard
Download our app

Get help

Help articles
Ask the community
Ask a giffgaff agent
View agent messages
Accessibility resources
Shipping and returns
Contact us

About giffgaff

About us
Our community
Press office
Proud to be a B Corp
Jobs

Legal bits

Terms and conditions
Privacy policy
Cookie policy
Modern slavery statement
Complaints code of practice

giffgaff runs on O2’s mobile network and Virgin Media's broadband network - Copyright © 2026 giffgaff

giffgaff Limited, 500 Brook Drive, Reading, RG2 6UU is authorised and regulated by the Financial Conduct Authority ("FCA") (FCA FRN 680957) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited (company number 14290857), which is authorised and regulated by the FCA for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 1021834). Please note that Pay in 3 instalments agreements are not regulated by the FCA. Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs and late fees apply. Klarna.com/uk/terms-and-conditions