Broadband
All our help info for broadband members.
How do I switch my broadband to another provider
How do I cancel my broadband plan
How do I return my kit?
My contract has ended, what are my final plan costs?
What’s a broadband contract summary document?
What’s a broadband contract information document?
Where can I find my broadband contract summary and contract information documents?
Adding or removing an eero device from your network
How to download the eero app
Setting up your eero WiFi network
I can’t access my eero router account, what should I do?
How to set up eero profiles
How to update your eero software at set-up
Where should I place my eero router?
What are the ports on my eero for?
How to add more ethernet ports to your eero router
What do the colours of my eero’s LED lights mean?