Broadband
All our help info for broadband members.
What’s one touch switch and how does it work?
I've changed my mind about switching. What shall I do?
What to expect during your broadband installs
What do I do if I can't find my address in the address checker?
Which fibre network is giffgaff using?
Does giffgaff offer a landline?
How do I get a £100 voucher for signing up for broadband?
How do I switch my broadband to another provider
How do I cancel my broadband plan
How do I return my kit?
My contract has ended, what are my final plan costs?
What’s a broadband contract summary document?
What’s a broadband contract information document?
Where can I find my broadband contract summary and contract information documents?
How do I change my broadband plan?
Adding or removing an eero device from your network
How to download the eero app
Setting up your eero WiFi network
I can’t access my eero router account, what should I do?
How to set up eero profiles
How to update your eero software at set-up
Where should I place my eero router?
What are the ports on my eero for?
How to add more ethernet ports to your eero router
What do the colours of my eero’s LED lights mean?