Fret not. You can be up and running again in no time.
In the giffgaff app go to Account > SIM > Replace my SIM > Switch to a new eSIM.
Follow the quick steps there and you’ll be able to add the eSIM back onto your phone. Keep in mind that you’ll have to wait an hour between each new switch. You can switch to a new eSIM between 4:30am and 9:30pm.
Note: We’re running a security test that might hold up your MFA code sent by SMS only. Need a code to switch to an eSIM? Switch back to a physical SIM so the code can be sent by SMS. Once you’ve received the code, you can then switch from the physical SIM back to your eSIM.
Our agents can also help with troubleshooting, but aren’t able to generate MFA codes.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.