Fret not. You can be up and running again in no time.
In the giffgaff app, go to Account > SIM > Replace my SIM > Switch to a new eSIM.
Follow the quick steps there and you’ll be able to add the eSIM back onto your phone. Keep in mind that you’ll have to wait an hour between each new switch. You can switch to a new eSIM between 4:30am and 9:30pm.
Note: To finish your eSIM swap, you’ll need to pass a quick security check (MFA) using a code sent by SMS text. You can also try swapping to a physical SIM, if you're unable to receive it by SMS text.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.