Oh no. Hopefully, it’s nothing to worry about. It’s perfectly normal to have a short period of no service while you’re transferring. There are a few things you can do to check on progress though:
Check if your transferred number shows under My Profile and settings
If it’s not showing, wait until 9pm. It can take a little while
If you have an iPhone, try turning iMessage off and on again, then restart your phone. Look for it under Messages in your settings
If the number is showing then the transfer should be successful. Check out our related articles for other problems
If we’ve not been able to switch you on the day we told you we would, you'll be entitled to compensation. You don't need to do anything. For issues with porting out, payment will be made back to your saved card. For issues with porting in, we will apply credit to your account.
If something goes wrong and we don't get in touch, please contact an agent as soon as possible so we can determine whether you may be able to claim compensation. Once we’ve investigated the port in/out and verified your loss of service, we’ll ensure you receive fair compensation as soon as we reasonably can.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.