We're committed to ensuring you experience the smoothest possible switching journey from the moment you request your PAC/STAC code or Switching Information until the successful completion of your switch.

If we can't switch you on the day we told you we would, you'll be entitled to compensation. You don't need to do anything. For issues with porting out, payment will be made back to your saved card. For issues with porting in, we will apply credit to your account.

If something goes wrong and we don't get in touch, please contact an agent as soon as possible so we can determine whether you may be able to claim compensation.