Skip to main content

Can I end my contract early?

How to end your contract early and work out any early termination charges.

A
Written by Andy Collins
Updated over 2 weeks ago

Yes, you can.

We think you should be able to leave, in a way that’s fair. So if it’s not right for you, we’ll meet you in the middle with an early termination charge. It’s set at 50% of the cost of your current or most recent plan, multiplied by the number of full months left in your contract.

For those who like a formula:

Early termination charge = ([Cost of your current plan]/2) x [Number of months left in your contract]

How to end your contract early:

  • Online - Log into your account, then go to 'Orders & payments' > 'Terminate your contract' > then 'End my contract'

  • Through the App - tap 'Account' > 'Payments' > 'Your contract' > 'Terminate your contract' > 'End my contract'


Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.

Did this answer your question?