giffgaff Help

Contracts, Plans & Credit

Everything you need to know about our SIM plans, contracts, credit and offers.

By Andy and 3 others4 authors31 articles

18 Month Contracts

The giffgaff mobile contract

What to do when your mobile contract period is over

What to do if your mobile contract is on hold

How mobile rolling contract plans work

The difference between contracts and other plans

Monthly Rolling & PAYG Plans (goodybags)

Everything to know about a plan

The difference between plans and credit

Queued plans and how they work

Everything to know about an auto renewing plan

Everything to know about a monthly rolling plan

The +1 GB of extra data and how it works

Credit

Everything to know about Credit

Buying a plan with your credit

Understanding auto-renew from credit

Everything to know about Auto top-up

Why your credit is going down when you have a plan

How to add credit to a different giffgaff number

The credit spend cap

Important Information

Traffic Management Key Facts Indicator

Free rated websites

Free giffgaff-to-giffgaff calls and texts

Spend limit for premium calls

Inclusive and non-inclusive calls, texts and services

Special Charges Code of Practice

How to get the giffgaff unlimited data offer

Find out if there will be any credit checks with contracts or phones bought with giffgaff

Troubleshooting

What do to if you've topped up but it’s not showing

Here's what to do if you need a refund for something

Issues buying a plan

What to do if you run out of data in your plan

Troubleshooting why you can’t add credit