Contracts, Plans & Credit
Information on all our different giffgaff plans and offers.
What is a plan?
What’s the difference between plans and credit
What’s a queued plan?
What’s an auto renewed plan?
I need help paying for my plan
How can I start a plan early?
What numbers are included in my plan?
What's a monthly rolling plan?
I ran out of my plan data
How do I buy a plan with a voucher?
What’s the best plan for me?
Guide to plans
How does the +1 GB of extra data work?
How can I change my recurring plan?
Why can’t I buy a plan?
How do I cancel a queued plan?
How do I cancel my account within 14 days of joining giffgaff?
How do I add credit to my account?
How do I add credit with a voucher?
How do I turn auto-renew from credit on or off?
What is auto-renew from credit?
Why can’t I add credit?
How do I add credit automatically?
How do I add credit over the phone?
What happens If my auto-renew from credit fails?
What happens If I do not have enough credit in my account?
How do I check my credit balance?
What’s the minimum or maximum amount of credit I can add?
Can I buy a plan with my credit?
Why do I need credit?
Why is my credit going down when I have a plan
Why hasn’t my auto top up worked?
Where can I buy a giffgaff top up voucher?
Special Charges Code of Practice
How To Update My Payment Details
Can I change my contract payment date?
What is a giffgaff contract?
How do I sign up for a new contract once my current one has ended?
How long do giffgaff contracts last?
How do I manage my contract?
How can I pay for my contract?
What happens when my contract period is over?
How do I close my contract once my 18 month period is over?
How do I cancel my contract within the first 14 days?
How do I get a contract?
What will my contract early termination charge be?
Can I end my contract early?
My contract is on hold, what can I do?
Is there a cooling off period if I change my mind about my contract?
What is a rolling contract plan?
Can I change my plan during my contract?
What’s the difference between contracts and other plans?
Will there be any credit checks on a giffgaff contract?
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