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Contracts, Plans & Credit
Contracts, Plans & Credit
Everything you need to know about our SIM plans, contracts, credit and offers.
By Andy and 2 others
3 authors
25 articles
18 Month Contracts
The giffgaff mobile contract
What to do when your mobile contract period is over
What to do if your mobile contract is on hold
Monthly Rolling & PAYG Plans (goodybags)
Everything to know about a plan
Queued plans and how they work
Everything to know about an auto renewing plan
Everything to know about a monthly rolling plan
The +1 GB of extra data and how it works
Credit
Everything to know about Credit
Buying a plan with your credit
Understanding auto-renew from credit
Everything to know about Auto top-up
The credit spend cap
Important Information
Traffic Management Key Facts Indicator
Free rated websites
Free giffgaff-to-giffgaff calls and texts
Spend limit for premium calls
Inclusive and non-inclusive calls, texts and services
Special Charges Code of Practice
The difference between credit, plans and contracts
Troubleshooting
What to do if you've topped up but it’s not showing
What to do if you need a refund for something
Issues buying a plan or adding credit
What to do if you run out of data in your plan
Why your credit is going down when you have a plan
