Remember, giffgaff is a little different because we don't have call centres. Instead, we have an friendly army of community helpers. If you have any trouble while on giffgaff, you can contact them and they'll typically answer your question within a couple of minutes.
We've also got a team of giffgaff Agents who can handle account-related questions, such as payment problems, cancelling your account, or unblocking your phone.
Whether you have a simple question or an issue to solve, the best way to do it is to follow this simple method:
Search the Knowledge Base: get an immediate answer
Search the Knowledge Base: get an immediate answer
We have identified the questions which are the most often asked by the members and created articles answering all of them. It will answer most of your questions, and you can give us feedback to keep improving the answers we give.
Ask the community: get an answer back in a few minutes
Ask the community: get an answer back in a few minutes
giffgaff is all about members helping members. If you have a question, ask the community. They'll almost always give you an answer in less than 2 minutes.
Note: It's important that you read our community guidelines for posting on the community. The giffgaff forum is a public, family-friendly and welcoming place for all, and we have the community guidelines in place to make sure that it stays that way.
Ask an agent: get an answer back within 24 hours
Ask an agent: get an answer back within 24 hours
If this is the first time you’re reporting the problem, get in touch with one of our lovely agents (they’ll respond within 24 hours).
If our agents can’t resolve the issue you can make a formal complaint to us.
Our aim is always to respond to complaints within 5 business days You'll be kept informed of the expected timeframe.
When getting in touch please include as much of the following info as you can. It’ll help speed things up:
Your name
Your giffgaff mobile number and your member name
What you'd like us to do to put things right
We might need some additional account info depending on the complaint.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.