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Can I end my mobile contract early?

How to end your mobile contract early and work out any early termination charges.

Written by Andy

Yes, you can.

We think you should be able to leave in a way that’s fair. So if it’s not right for you, we’ll meet you in the middle with an early termination charge. It’s set at 50% of the cost of your current or most recent plan, multiplied by the number of full months left in your contract.

For those who like a formula:

Early termination charge = ([Cost of your current plan]/2) x [Number of months left in your contract]

How to end your contract early:

  • Online - Log into your account, then go to 'Orders & payments' > 'Terminate your contract' > then 'End my contract'

  • Through the App - tap 'Account' > 'Payments' > 'Your contract' > 'Terminate your contract' > 'End my contract'


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