Firstly turn off your recurring plan, if you have one. Then delete your payment details and auto credit top-up, if any, from your Payment Details.
A members account and information will still be available after 6 months of no activity, it’s just their phone number that will no longer be available if they’ve not ported it out.
Moving to another network?
You can cancel your giffgaff account immediately without having to wait 6 months:
Take your giffgaff number with you:
Take your giffgaff number with you:
If you want to keep your giffgaff number, you need to request a PAC which you give to your new network. They will cancel your giffgaff account for you and bring your giffgaff mobile number. to your new network. The PAC is valid for 30 days.
Close giffgaff account (no number transfer):
Close giffgaff account (no number transfer):
If you don't want to keep your giffgaff number, you need to request a STAC which you can give to your new network. They will cancel your giffgaff account for you. Your giffgaff number will be recycled and given to a new giffgaff member. The STAC is valid for 30 days.
If you’re still stuck, ask our friendly community helpers. They’ll point you in the right direction.
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