All you have to do is turn off your recurring plan, if you have one. Then delete your payment details and auto credit top-up, if any, from your Payment Details.
How to do this through the App
How to do this through the App
To turn off your recurring plan;
Access the giffgaff App
Under your active plan, look for 'Auto-renew' and toggle it to 'OFF'
To delete your payment details:
On the App homescreen, tap 'Account'
Tap 'Payment methods'
Select your card
Select 'Remove card'
Save the changes
How to do this on a phone browser
How to do this on a phone browser
To turn off your recurring plan;
Access your phones browser and log into your giffgaff account
Scroll down until you see 'Next plan' and click 'Change recurring plan'
Untick the box
Tap 'Save settings'
To delete your payment details;
On your account home screen, tap 'Account' and then 'Orders and payments'
Tap 'Remove this credit/debit card'
Tap 'Yes, remove it'
A members account and information will still be available after 6 months of no activity, it’s just their phone number that will no longer be available if they’ve not ported it out.
Moving to another network?
You can cancel your giffgaff account immediately without having to wait 6 months:
Take your giffgaff number with you
Take your giffgaff number with you
If you want to keep your giffgaff number, you need to request a PAC which you give to your new network. They will cancel your giffgaff account for you and bring your giffgaff mobile number to your new network. The PAC is valid for 30 days.
Close giffgaff account (no number transfer)
Close giffgaff account (no number transfer)
If you don't want to keep your giffgaff number, you need to request a STAC which you can give to your new network. They will cancel your giffgaff account for you. Your giffgaff number will be recycled and given to a new giffgaff member. The STAC is valid for 30 days.
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