From the moment you activate your SIM, you have 14 days to try out our service and let us know if you want to cancel your registration to giffgaff. This is called the cancellation period.
You can cancel your order by contacting us on this page.
Note: Plans purchased as part of a phone order are not refundable unless the complete order (i.e. the phone purchase) is cancelled.
Provided your cancellation request is sent during the cancellation period, we'll refund you as follows:
If you purchased credit
If you purchased credit
We'll reimburse the remainder (i.e. your current balance).
If you purchased a plan
If you purchased a plan
You'll be refunded in proportion to the amount of the plan you have not used. A completely unused plan will be refunded in full.
Any refund will be made to the same means of payment you used during the activation of your SIM card. If you used a voucher during this operation, we'll send you separate instructions for the refund. We'll initiate the refund within 14 days of receiving your request for cancelling your order. Please allow for 3 to 5 business days for the funds to reach your bank account.
Note: Your giffgaff account will be closed ahead of the refund. Some personal and payment information may still be retained where required for legal, regulatory, fraud prevention or security purposes.If you wish to transfer your giffgaff number, you will need a PAC code. You can ask for it on this page. PAC codes are valid for 30 days. If you want to remove saved payment details or learn more about how your personal data is retained and deleted, please see our Privacy Policy or contact an agent.