No light: eero doesn't have power
Check that the power cable is connected properly and that the mains plug is switched on
Blinking white: eero software starting up/connecting to the internet
Wait for your eero to complete its start up. If the blinking is constant, restart it
Blinking blue: broadcasting Bluetooth
Wait for the broadcast to time out (usually 90 seconds)
Solid blue: the eero app is connected to your eero and setting it up
Continue setting up your eero via the app
Blinking green: multiple eeros detected
Your eero will attempt to auto-connect to any pre-existing mesh
Blinking yellow: unapproved USB-C power source used
Unplug and use the cable supplied to power your eero
Solid white: eero
No issues here, everything’s running smoothly
Solid red: eero is not connected to the internet
This could mean that the service is down. If our previous troubleshooting tips haven’t worked, it’s time to chat with one of our helpful agents.
Did this solve your problem? If not, chat with one of our helpful agents from your broadband account page. At the moment, they’ll be available weekdays 8am - 8pm and on weekends 9am - 6pm.