Our friendly agents are here to assist with any billing or account related issues, especially when your personal data is involved.
Once you've reached out to an agent, they'll do their best to get back to you within 24 hours. When they reply, you'll be able to see their message right here.
Other areas to find where 'View agent message' is located:
Footer of the HelpHub
Footer of the HelpHub
Scroll to the bottom of the HelpHub where you will see 'View agent messages' under 'Get help':
Account dashboard
Account dashboard
You can see the option to 'View agent messages' along the top of your dashboard under 'Help' when you log in:
giffgaff App
giffgaff App
When you access the App, on the homescreen click 'Help' (at the bottom of the screen), then 'Message from agents':
