Our agents are here for any account or billing issues. Anything where your personal data is involved.
If you need to, you can ask our agents a question. Make sure to let them know as much info as possible so they can help you out. They'll do their best to get back to you within 24 hours by email.
Where to find your agent messages
Direct agent emails/Help Hub (web)
Direct agent emails/Help Hub (web)
If you’ve sent us a message using one of our agent forms, or the HelpBot couldn’t help and pointed you there, you can check your agent messages this way.
Just scroll to the top or bottom of any Help Hub article and:
Go to View agent messages:
Go to Get help > View agent messages
Direct agent emails (app)
Direct agent emails (app)
If you’ve messaged us through an agent form on the website or in the giffgaff app, or the HelpBot couldn’t help and sent you there, you can check your agent email replies like this.
Open the giffgaff app and go to Help > Messages from us > Inbox.
Other ways to get help
If you have a quick question which isn't related to your account, why not chat with our giffgaff HelpBot or ask our friendly community helpers? Our community helpers are members like you, with lots of experience of giffgaff and happy to help out.