Yes you can, as long as it meets a few technical requirements:
It needs to be compatible with our network and have been purchased in the UK.
It must not cause issues for other users or the wider network.
If your router meets these requirements, you’re good to go.
Why we’d prefer for you to use our router
Our eero router comes ready to go, pre-configured, tested, and secure. Using it helps us make sure your broadband is fast, stable, and that our team can help you quickly if something goes wrong.
If you choose to use your own router, that’s okay, but support may be a little trickier (we’ll explain why below).
What support you can expect from us
We’ll help with general connectivity issues. Our team may ask you to plug in the eero router for troubleshooting. This helps us pinpoint the issue quickly.
We might ask for some info about your router (model, firmware version) if we need to investigate.
If your router is causing network problems, we may ask you to switch back to the eero router to fix it.
Tips and troubleshooting
Keep the eero router handy, just in case we need to test it for support.
Check your router settings match our requirements:
WAN / Connection type should be set to DHCP
VLAN ID/tag should be set to 911
At the end of your time with us
If you’re using your own router, you don’t need to return it, it’s yours.
Whether you’ve been using the eero router we sent to you or not, we’ll ask you to send it back when you leave or switch providers.