We know that sometimes things just don’t work out. If you bought a phone from giffgaff and you’re either not happy with it, or it’s developed a fault, you have a few options to return your phone.
Please choose the option that suits your situation best:
You have 21 days from the date of delivery to tell us that you wish to return your phone for any reason, including refurbished phones. Even if you’ve used it and as long as it’s not been damaged, you’re welcome to return it for any reason. Yes, even if you just don’t like the colour.
Pop over to Your orders
Click on “View details” to find the “Return phone” button. Then just follow the instructions
Make sure you include everything that came with your phone
We’re sorry to hear there’s a problem. We want to sort out any issues as quickly as possible.
Before you take the time to send it back to us, be sure to ask our friendly community.
Because some issues can be resolved without the need to send your handset in for repair.
Within 30 days (refund or replacement)
If your phone has developed a fault within the first 30 days, you can send it back to us for a refund or a replacement. Follow the instructions below.
After 30 days (repair)
If it’s after 30 days (and still within its warranty) we’ll happily repair any device faults for free.
Pop over to Your orders
Click on “View details”
Click on the “Return phone” button. Then just follow the instructions.
Please note: Water damage or other physical damage (i.e. cracked screen) is not covered by the warranty.
For additional information on how to prepare your phone for return or repair, we have a handy guide here.
Note: For repairs, don't include any accessories that came with your phone or the original box.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.