Here’s some important info to keep in mind about our return/repairs centre when booking your phone for a repair, replacement, or refund:
The return/repairs centre will let you know when your return/repair is accepted.
If your return/repair is past the 14 days period after booking your return, the parcel is rejected and automatically returned to the address listed on your giffgaff account.
Our return/repairs centre will inspect for any damage or issues and confirm the fault.
Important: If your phone is outside of its warranty period, or the fault is not covered by the warranty (i.e. water damage), our repair centre will provide you with a quote for any work needed to fix the phone.
In general, most repairs are completed and dispatched within approximately 10 working days (excludes weekends & bank holidays) of receiving your faulty handset.
Note: This timescale should only be used as a guide & will be dependent on availability of parts that may need replacing.