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Return/Repair Centre

Important info about the return/repair centre if you return your phone for a repair, replacement or refund.

M
Written by Mark Murray
Updated over 2 weeks ago

Here’s some important info to keep in mind about our return/repairs centre when booking your phone for a repair, replacement, or refund:

  • The return/repairs centre will let you know when your return/repair is accepted.

  • If your return/repair is past the 14 days period after booking your return, the parcel is rejected and automatically returned to the address listed on your giffgaff account.

  • Our return/repairs centre will inspect for any damage or issues and confirm the fault.

  • Important: If your phone is outside of its warranty period, or the fault is not covered by the warranty (i.e. water damage), our repair centre will provide you with a quote for any work needed to fix the phone.

  • In general, most repairs are completed and dispatched within approximately 10 working days (excludes weekends & bank holidays) of receiving your faulty handset.

Note: This timescale should only be used as a guide & will be dependent on availability of parts that may need replacing.

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