Phone
Everything you need to stay connected, from SIMs to settings.
How do I buy a phone?
giffgaff Handset Warranties
What happens when I buy a new phone after reporting my giffgaff SIM as lost or stolen?
How can I track my phone delivery?
How do I pay monthly for a phone with a loan?
Buying a giffgaff phone with a loan
Buying a giffgaff phone
What warranty does my phone come with?
Shipping and returns
What’s a refurbished phone?
Guide to refurbished phones
Buying a Phone as an Inactive Member
How do I know if my phone is 5G?
How do I know if my phone has been barred?
iMessage isn't working after I transferred my number to giffgaff
I'm having problems with my Klarna monthly phone payment
How do I unlock my phone?
Can you send me proof of phone usage for my insurer?
How do I know if my phone is locked to another network?
Is my phone locked to another network?
Can I use a phone locked to O2 on the giffgaff network?
Guide to phone deliveries
Change your mind within 21 days about a phone
How do I return my phone if I change my mind?
Return a faulty phone for repair or replacement (within warranty period)
Return a faulty phone for repair (out of warranty)
How do I return or repair a phone bought from giffgaff?
How do I prepare my phone for return or repair?
Return a faulty phone for repair or replacement (within warranty period)