If you decide to switch to another network, you’ll need to request a PAC code if you want to keep your phone number, or a STAC code if you’d like a new number.
You’ll then need to pop that code in when your new network provider requests it.
Requesting a PAC or STAC code
Phone: call 43431
Text: Message 'PAC' to 65075 for free, if you want to keep your phone number
Online: Head over to your profile and settings page, or click this button:
Important information
You should receive your PAC code within 60 seconds and it will be valid for 30 days.
If you want a PAC code, you’ll need to be in the UK to request it.
You have up to 30 days from when you leave giffgaff to request a PAC code from us, and it will be valid for an additional 30 days from the date of issue.
If you wish to request a PAC code after you have left, you can do this by logging into your account.
We’ll miss you – but remember, you’re always more than welcome back.
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