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Can I still use my eSIM if I switch to a different phone?

How to move your eSIM to a new phone

A
Written by Andy Collins
Updated this week

Yes, you can, as long as your new phone is compatible with eSIM.

Follow these simple steps to move your eSIM to a new phone:

  1. First, check if your new phone works with eSIM. This should be in your settings menu.

  2. Next, download and log into the giffgaff app from your new phone

  3. Head over to Account > SIM > Replace my SIM > Switch to new eSIM

  4. Then, just follow the simple steps to switch your eSIM to your new phone

Note: We're running a security test that might hold up your MFA code if you're expecting it by email. Need a code to switch to an eSIM? You’ll need to pop in a physical SIM instead, or just get in touch with one of our helpful agents.


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