You can set up call forwarding on your phone by following these simple steps:
iOS devices
iOS devices
Open the 'Settings app'
Scroll down to 'Phone'
Tap on 'Call Forwarding'
If you’re using multiple SIMs, select the SIM you want
Turn on the 'Call Forwarding' toggle
Next, tap on the 'Forward To' option
Then just add the number you want the calls forwarded to and tap the 'Back' button.
If you want your calls to go to voice mail, tap in 443
Android devices
Android devices
Head to the 'Phone app'
Tap on the 'vertical three-dot menu', followed by 'Settings'
Tap on 'Calling accounts'
On some Android phones, the 'Calling accounts' option can be located under a separate Calls menu
If you’re using multiple SIMs, select the calling account you want
Next, tap on 'Call Forwarding'
You’ll need to choose a call forwarding option that best suits your needs. Here’s what these options do:
Always forward: This will forward all incoming calls to another number until it’s turned off.
When busy: Forwards calls when you’re already on another call.
When unanswered: This option only forwards calls when you don’t answer the call.
When unreachable: Forwards calls when your phone is in Airplane mode, switched off, or has no reception.
Then add the number you want the calls forwarded to and tap 'Turn on'.
If you want your calls to go to voice mail, tap in 443
Note: This can also be toggled on/off within your account settings while logged in.
If you’re having trouble, or need more information you can reach out to one of our helpful agents.
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