How to use network shortcodes
To use these shortcodes, dial them from your phone like you would with a normal phone number. They're free to use, but note that call forwarding will deduct from your credit, if you're not using a plan.
Besides the shortcodes below, you can text 43430 for specific queries. Here's a guide on those 43430 codes.
Note: Below, {NUMBER} should be replaced with the number you're diverting calls to or dialling.
Balance and usage shortcodes
Balance and usage shortcodes
To view your balance and remaining credit, head over to your dashboard on the web or on our app.
Account shortcodes
Account shortcodes
Show your member name and affiliate link: Text "name" or "membername" to 43430
Send a link to reset the password and check your member name: Text "pass" or "forgotten" to 43430
Call diversion shortcodes
Call diversion shortcodes
You can set up call forwarding from the settings on your Apple and Android devices. Here’s a guide on getting that set up.
For all other handsets or devices, you’ll need to speak to one of our lovely agents and they’ll get this sorted for you.
Network service shortcodes
Network service shortcodes
Call waiting
Enable: *43#
Disable: #43#
Get status (On/Off): *#43#
Calling line identity (Caller ID)
Hide Caller ID for one call: *31#{NUMBER}
Show Caller ID for one call: #31#{NUMBER}
Hide Caller ID for all calls: *#31#
Show Caller ID for all calls: #31#*
Get status (On/Off): *#31#
Incoming Caller ID check: *#30#
SMS
SMS delivery receipt: prefix the text message with *0# (e.g. *0#Hello!)
Voicemail shortcodes
Voicemail shortcodes
Turn voicemail on: 1616
Turn voicemail off: 1626
Access your mailbox: 443
Handset shortcodes
Handset shortcodes
Show handset identity (IMEI): *#06#
SIM shortcodes
SIM shortcodes
Change SIM PIN
{OLD} is the old PIN and {NEW} is the new PIN.
Change SIM PIN code: **04*{OLD}*{NEW}*{NEW}#
Change SIM PIN2 code: **042*{OLD}*{NEW}*{NEW}#
Remember to set a SIM PIN as it adds an extra layer of security to your mobile device, helping to keep your personal data safe. It ensures that even if someone gets hold of your SIM, they won’t be able to use it without the correct PIN. It's a simple step to take that can make a big difference in protecting your information.
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