To use these shortcodes, dial them from your phone like you would with a normal phone number. They're free to use, but note that call forwarding will deduct from your credit, if you're not using a plan.
Besides the shortcodes below, you can text 43430 for specific queries. Here's a guide on those 43430 codes.
Note: Below, {NUMBER} should be replaced with the number you're diverting calls to or dialling.
Shortcodes
Balance and usage
Balance and usage
To view your balance and remaining credit, head over to your dashboard on the web or on our app.
Account
Account
Show your member name: Text "name" or "membername" to 43430 returns membername and a link back to the log in page
Send a link to reset your password and check your email address: Text "pass" or "forgotten" to 43430
Show your number: Text "number" to 43430 returns your full mobile number, membername and a link to the dashboard
Call diversion
Call diversion
You can set up call forwarding from the settings on your Apple and Android devices. Here’s a guide on getting that set up.
For all other handsets or devices, you’ll need to speak to one of our lovely agents and they’ll get this sorted for you.
Network service
Network service
Call waiting | Enable: *43# Disable: #43# Get status (On/Off): *#43# |
Calling line identity (Caller ID) | Hide Caller ID for one call: #31#{NUMBER} Show Caller ID for one call: *31#{NUMBER} Hide Caller ID for all calls: *31# Show Caller ID for all calls: #31# Get status (On/Off): *#31# |
SMS | SMS delivery receipt: prefix the text message with *0# (e.g. *0#Hello!) |
Voicemail
Voicemail
Turn voicemail on: 1616
Turn voicemail off: 1626
Important: When turning voicemail 'OFF', iPhone users on iOS 17 or newer also have to turn off Live Voicemail (formerly Visual Voicemail)
Access your mailbox: 443
Handset
Handset
Show handset identity (IMEI): *#06#
SIM
SIM
Change SIM PIN
{OLD} is the old PIN and {NEW} is the new PIN.
Change SIM PIN code: **04*{OLD}*{NEW}*{NEW}#
Change SIM PIN2 code: **042*{OLD}*{NEW}*{NEW}#
Note: Remember to set a SIM PIN as it adds an extra layer of security to your mobile device, helping to keep your personal data safe. It ensures that even if someone gets hold of your SIM, they won’t be able to use it without the correct PIN. It's a simple step to take that can make a big difference in protecting your information.
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