You've got 21 days from when your phone lands with you to let us know if you want to send it back - no questions asked. Used it? That’s fine. Changed your mind about the colour? Cool, send it back anyway. Just keep it in one piece, and we’re all good.
Here's what to do:
Pop over to "Your orders"
Click on "View details" to find the "Return phone" button. Then just follow the instructions
Make sure you include everything that came with your phone
Once we've sorted your refund, it usually takes 3 to 5 working days for the cash to show up in your bank. Easy peasy.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.