You've got 21 days from when your phone lands with you to let us know if you want to send it back - no questions asked.
Orders can't be amended once placed. Used it? That’s fine. Changed your mind about the colour? Cool, send it back anyway. Just keep it in one piece, and we’re all good. You’ll need to return the original phone and place a new order.
You can place a new order for the phone in your wanted colour at any time. This can be done before or after your refund is processed. The return and reorder processes are handled separately, so there’s no need to wait for one to complete before starting the other.
How to send your phone back
Before sending it back, make sure to remove your SIM/eSIM and back up your data to avoid losing any important data. Here's what to do:
Return online
Return online
Pop over to Orders and payments in your Dashboard
Click on View details to find the Return phone button. Then just follow the instructions
Once your booking is complete, you’ll receive instructions on how to download your free returns label. This'll include the repair centre's address.
Make sure you include everything that came with your phone.
Return through the App
Return through the App
On the home screen, tap "Account" on the bottom right corner
Select "Payments"
Scroll down until you see "Order and payment history" and click "View"
Find the phone you wish to return and select "View details"
Scroll down until you see "Problem with your phone?" and click "Return or repair phone"
Then just follow the instructions to complete the return
Once we've sorted your refund, it usually takes 3 to 5 working days for the cash to show up in your bank. Easy peasy.
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