What is the cancellation period for contracts?
From the moment you activate your SIM, you have 14 days to try out our service and let us know if you want to cancel your registration to giffgaff. This is called the cancellation period.
Please note that plans purchased as part of a phone order are not refundable unless the complete order (i.e. the phone purchase) is cancelled.
How do I cancel during the cancellation period?
Head to your contract details page
Scroll down to find the 'Terminate your contract' link
There you have the option 'End my contract'
Provided your cancellation request is sent during the cancellation period, we'll refund you as follows:
If you purchased credit, we'll reimburse the remainder (i.e. your current balance).
If you purchased a plan, you'll be refunded in proportion to the amount of the plan you have not used. A completely unused plan will be refunded in full.
Any refund will be made to the same means of payment you used during the activation of your SIM card. If you used a voucher during this operation, we'll send you separate instructions for the refund. We'll initiate the refund within 14 days of receiving your request for cancelling your order. Please allow for 3 to 5 business days for the funds to reach your bank account.
Please note that your giffgaff account will be closed ahead of the refund. If you wish to transfer your giffgaff number, you will need a PAC code. You can ask for it on this page. PAC codes are valid for 30 days.
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