This typically happens when we’re unable to debit funds from your balance or bank account. Expired cards are also a common reason for payment rejections, which can put your contract on hold. To resolve this, please update your card details by following the steps below.
Keeping your payment details up to date ensures your giffgaff payments go through smoothly, preventing any delays.
How to update your payment details
Head over the giffgaff website / giffgaff app
If you aren't logged in already, login into your giffgaff account.
3. Go to Order and payments page (you’ll find it at the top of the page)
4. Click on Orders and Payments to access the page shown below.
5. Select ‘Update card’ or ‘Add credit/debit card’
6. Enter your card details
7. Check your billing address - click ‘Change’ if needed.
8. Once completed, click ‘Update card’
Note - If you select ‘Remove this credit/debit card’, it will delete the card from your account and also cancel any recurring plans, which could prevent next month’s plan from starting. To ensure uninterrupted service, please choose ‘Update Card’ instead.
Buying a new contract/ PAYG plan
If your plan has been cancelled due to payment failure, you will need to purchase a new one:
Click ‘Buy a plan’.
Select the plan you’d like to go ahead with.
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