This typically happens when we’re unable to debit funds from your balance or bank account. For example, this could be caused by:
Expired cards
Insufficient funds
Your bank declining the payment
Expired cards are also a common reason for payment rejections, which can put your contract on hold. Keeping your payment details up to date ensures your giffgaff payments go through smoothly, preventing any delays.
Note: Contract plans can only be restarted using a saved card or PayPal. You can’t use credit.
If you’re in a contract, you won’t be able to remove your card as it’s needed for monthly payments. Once your contract ends, you’ll move to a rolling monthly plan and can remove your card if you want.
Updating your card details
Head over the giffgaff website/giffgaff app
If you aren't logged in already, login into your giffgaff account
Click on Orders and Payments
Select Update card or Add credit/debit card
Enter your card details
Check your billing address - click Change if needed
Once completed, click Update card
Buying a new contract
If your plan has been cancelled due to a failed payment, you’ll need to buy it again. Buying your plan again does not restart your contract term.
Click Buy a plan
Select the plan you’d like (you can choose the same plan or a different one)
Complete the order
Your contract will continue from where it left off and any remaining months will still apply.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.