Auto-renew from credit is an additional payment option for our members. This allows members to automatically renew their plan using the credit they have on their account.
Turn ON auto-renew from credit
Turn ON auto-renew from credit
Web: Head over to your account dashboard and click the Orders and Payments tab. Then, it’s just a case of toggling the 'Use my credit first' option to 'ON'.
App: Go to your 'Account' on the main menu and then 'Payments'.
Note: You must have sufficient credit in your balance to cover the full cost of your plan to use this feature.
Turn OFF auto-renew from credit
Turn OFF auto-renew from credit
Web: Head over to the Orders and Payments and toggle 'OFF' in 'Use my credit first'.
App: In 'Account' and then 'Payments'. Then, toggle 'OFF' in 'use my credit first'.
Not enough credit to auto-renew?
If there isn't enough credit in your account, we'll take the full cost from your saved payment method (for example, no mixed payment methods).
If you don't have a payment method saved, the transaction will fail and you'll have to buy the next plan manually using a new payment method and reset the auto-renew feature.
Note: You can use your credit to auto-renew any plan, including your monthly rolling plan or 18 month contract. These plans cannot be initially purchased using your credit, but can both be renewed by using your credit.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.