Credit is money added to your giffgaff account that can be used to pay for services not covered by your plan. You can also use your credit to pay for standard calls, texts, and data if your plan expires, or if you're not using a plan.
The following services aren't included in our plans, so you'll need credit to use them:
How do I add credit to my account?
It’s super easy, and you’ve got a couple of options. If you need to add credit quick, click the button below:
Or, buy a giffgaff voucher in certain shops and redeem it online or over the phone by calling 43430.
You can download the giffgaff app. It makes adding credit a breeze.
If you’re still stuck, ask our brilliant community helpers.
If you need an extra hand adding credit or have accidentally added credit to your account, reach out to one of our lovely agents.
FAQs
How do I add credit over the phone?
How do I add credit over the phone?
For starters, you’ll need a giffgaff top up voucher. You can buy these from most supermarkets and corner stores.
Then, dial 43430. This is an interactive service where you can redeem vouchers to add credit to your account and buy plans over the phone.
How do I add credit with a voucher?
How do I add credit with a voucher?
Easy. Just pop over to our voucher page to add credit to your account from a voucher. You can also redeem your 16 digit voucher code by calling 43430 (free) from your handset.
Or you can buy a standard plan from a voucher, instead of redeeming the voucher for credit.
Where to buy a giffgaff top up voucher
Where to buy a giffgaff top up voucher
You can buy a giffgaff top up voucher almost everywhere. You can buy vouchers from most supermarkets, corner shops, newsagents, petrol stations and Post Offices. As well as loads of other stores who provide ePay, Payzone or PayPoint services.
How do I add credit automatically?
How do I add credit automatically?
You can set the amount of credit to be automatically added when your balance drops below £3. This is called “auto top up”. You can choose to have from 1-3 auto top ups a month.
To set up auto top up just pop over to "my payments".
How do I check my credit balance?
How do I check my credit balance?
Easy peasy. Whether you're in the UK or off on your travels, here's how to check your balance:
In the UK:
Call 43430 and follow the voice prompts. Press option 2 to hear your balance and plan info. (Heads up: option 2 also lets you buy a plan using your credit, so only press it if you just want your balance.)
Text
INFOto 85075 — you’ll get a text back with your current credit and plan info.
Anywhere, UK or abroad:
Dashboard: Log in at giffgaff.com to see your balance instantly.
Giffgaff app: Open the app — your credit and plan info is all there in one place.
Pro tips:
Using the app or dashboard is often quicker than calling or texting, especially if you’re abroad.
If you’re abroad, connect to WiFi to avoid roaming charges — easy peasy!
What happens If I do not have enough credit in my account?
What happens If I do not have enough credit in my account?
It helps to have a saved backup payment method. If you don’t have enough credit in your account come renewal time, we will attempt to debit your default backup payment method for the full amount.
Add a credit/debit card or link your PayPal account as your backup payment method.
What’s the minimum or maximum amount of credit I can add?
What’s the minimum or maximum amount of credit I can add?
The minimum amount you can add is £10. You can then buy credit in £5 increments up to a maximum of £30.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.