'Auto top-up' lets you automatically add credit to your giffgaff account whenever your balance falls below £3. With this feature, you can choose to have between 1 and 3 auto top-ups each month, ensuring you stay connected without needing to manually add credit.
Switch on 'Auto top up'
Online
Online
Pop over to "my payments"
Look for 'Auto top up' and click "Change"
Tick the "Turn on auto top by selected amount" box
Select your auto top up amount (between £10 - £30)
Choose to have between 1 and 3 auto top-ups
Click "Save settings"
App
App
Open the App
On the home screen, toggle 'ON' "Auto top up" (do the same on the next page)
Select your auto top up amount (between £10 - £30)
Choose to have between 1 and 3 auto top-ups
Click "Save settings"
Note: To switch this feature 'OFF', head to "my payments" and toggle 'Auto top up' OFF. On the App, on the home screen, toggle 'Auto top up' OFF.
Why hasn’t my auto top up worked?
This could be caused by a number of reasons, such as:
You might've exceeded the maximum number of auto top ups. You can have up to 3 auto tops ups each month. Check your auto top up settings here
Your payment card may have expired. To fix this all you need to do is pop on over to your account and update your payment information
Your card may have failed or been declined. You can try again but you should probably check with your card issuer to find out why the transaction failed
If you’re still stuck, ask our brilliant community helpers. They'll have some great tips to point you in the right direction.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.