At giffgaff, we like to be honest, so we've put together a top-notch explanation about what is and isn't included in your plan's unlimited minutes and texts.
If you're not sure what number prefixes Jersey, Guernsey and the Isle of Man use, or if you want to check which exact number ranges aren't included in your plan, check the full list at the end of this article.
Inclusive calls, texts and services
Inclusive calls, texts and services
All plans include unlimited minutes for the following calls:
standard UK landline numbers starting 01 and 02 (excluding Jersey, Guernsey and Isle of Man landline numbers, and various non-landline 01 and 02 numbers)
Calls to UK non-geographic numbers starting with 03, 0800, and 0808 are included in your UK plan, but charges will apply when roaming in the EU or abroad
standard UK mobile numbers starting 071–075 and 077–079 (excluding Jersey, Guernsey and Isle of Man mobile numbers, and various non-mobile 07 numbers)
All plans also include:
unlimited text messages to all standard UK landline and mobile numbers (excluding Jersey, Guernsey and Isle of Man landline and mobile numbers, and various non-landline 01 and 02 numbers and non-mobile 07 numbers)
an allowance of UK data
inclusive access to giffgaff voicemail on 443
Extra giffgaff benefits
Extra giffgaff benefits
You also get a bunch more snazzy benefits while you're in the UK:
calls, video calls* and text messages to giffgaff mobile numbers are free (first 59 minutes of each call and each text is free as long as you have either topped up or bought a live plan using new credit within the last 93 days)
you can access the giffgaff website and the giffgaff community for free
calls to 101 Police non-emergency number are free
Facebook text updates are free.
* Note that this means video calls fulfilled over our network, not those using internet-based video calling services, such as WhatsApp, FaceTime, Instagram, or Facebook.
Free calls, texts, and other services
Free calls, texts, and other services
These are other services which should be free on all other networks, too:
calls to freephone numbers starting 080 are free
calls to 105 power cuts and blackouts emergency helpline number are free
calls to 111 and 119
NHS non-emergency number are free
calls to 112 and 999 emergency services are free
calls to helpline numbers starting 116 are free
calls received while you are in the UK are free
calls received while you are in the EU and selected destinations are free
receiving standard text messages is always free
receiving non-premium rate text messages from mobile shortcodes is free.
Non-inclusive calls, texts and services
Non-inclusive calls, texts and services
Calls and texts to the following prefixes are NOT included in plans:
Calls and texts to Jersey, Guernsey and Isle of Man landline numbers
Calls and texts to Jersey, Guernsey and Isle of Man mobile numbers
Calls and texts to non-landline 01 and 02 numbers
Calls and texts to non-mobile 07 numbers.
Calls and texts to the following premium prefixes are NOT included in plans:
Corporate numbers starting 055
VoIP numbers starting 056
Pager numbers starting 076
The Access Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118
The Service Charge element for calls to numbers starting 084, 087, 090, 091, 098, 118.
The following services are NOT included in plans:
Speaking clock on 123
Calls to mobile shortcodes (however, a small number of these numbers are "free-to-caller")
Sending text messages to mobile shortcodes (however, a small number of these numbers are "free-to-sender").
Receiving premium text messages from mobile shortcodes
MMS (picture messaging)
Video calls
Calls and texts to non-UK numbers
Roaming charges while in Jersey, Guernsey and Isle of Man
Roaming charges while abroad*
* Members eligible for Roam Like At Home can use their plan in EU and selected destinations, at no extra cost.
Prefix listings
Prefix listings
The following lists are provided for your convenience.
Jersey, Guernsey and Isle of Man landline numbers:
Jersey, Guernsey and Isle of Man landline numbers:
01481, 01534, 01624
Jersey, Guernsey and Isle of Man mobile numbers:
Jersey, Guernsey and Isle of Man mobile numbers:
074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 076240, 076241, 076242, 076243, 076244, 076245, 076246, 076247, 076248, 076249, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379
Non-landline 01 and 02 numbers:
Non-landline 01 and 02 numbers:
These are numbers which are used for various automated and dial-through services. 0203505.
Non-mobile 07 numbers:
Non-mobile 07 numbers:
These are numbers which are used for various automated and dial-through services: 074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074515, 074516, 074517, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789, 077233, 077234.
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