We understand that roaming charges in Switzerland, the Isle of Man, Guernsey, and Jersey can be a bit confusing. Although these locations are in or near Europe, they are not part of the EU roaming agreement.
What does this mean for you?
If you're using your giffgaff SIM in these locations, calls, texts, and data won’t be covered by our regular Roam Like at home plan. These locations are not included in our EU roaming allowance, so you will be charged separately from your credit when using your phone there.
Note: When around the Switzerland border your phone might automatically connect to the network, even if you’re in a neighbouring EU country.
Roaming rates:
Switzerland – Charged at our Rest of the World rates.
Isle of Man, Guernsey, and Jersey – Charged at our UK non-EU rates.
You can find the latest roaming charges on the website by selecting ‘Where you would like to travel to?
How to avoid unexpected charges?
Use Wi-Fi whenever possible to reduce data costs.
Check our roaming guide for more details on using your phone abroad.
Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.