There are a few things that aren’t included in your plan. So it’s possible it could be one of the below. Check if you’ve been:
Making international calls
Sending picture messages (MMS)
Calling premium rate numbers
Or you may have run out of the plan data in your plan. Check your usage in on your dashboard. If this is what's happening, you can start a new plan early.
If you’re stuck, ask our friendly giffgaff agents. They’ll respond within 24 hours and should be able to get to the bottom of this.
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.