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Why your credit is going down when you have a plan

Why is my credit going down when I have a plan? How to fix plan credit issues: Check if you're using add-ons, exceeding plan limits, or if there's an issue with your account billing.

Written by Andy

There are a few things that aren’t included in your plan. So it’s possible it could be one of the below. Check if you’ve been:

  • Making international calls

  • Sending picture messages (MMS)

  • Calling premium rate numbers

Or you may have run out of the plan data in your plan. Check your usage in on your dashboard. If this is what's happening, you can start a new plan early.

Need a hand? Ask the community. Our members know their stuff and are happy to help.

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