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The giffgaff App

How to download it on iOS, Android and HarmonyOS. Plus, find promotions in the giffgaff app, manage multiple accounts and how to check if you're on the latest version.

You can download the giffgaff App from the UK App Store, Google Play and for Huawei. This means you generally need a UK-based account or region setting to download it directly.

It's a bitesize wonder. This handy app lets you manage your giffgaff account on the fly.

The giffgaff app allows you to

  • Check your allowance on the go

  • Buy a plan and add credit with ease

  • Add multiple accounts with the tap of your phone

  • Access thousands of UK hotspots with WiFi Extra

  • And a whole heap more

Note: You log into the app using your giffgaff member name (or giffgaff mobile number) and password. If you forgot your member name, text membername to 43430 from your giffgaff phone. If you can't remember your giffgaff member name or password, you can reset your password here.

Managing multiple accounts

Got more than one giffgaff SIM for you and your family? Keeping track of them all is a breeze with the giffgaff app. No need to faff about logging in and out - just switch between accounts in a few taps:

Managing another account in the app (already activated sim/registered account)

  1. Tap 'Account':

  2. In the top-right corner, click the 'person icon with +':

  3. Tap 'Add account':

  4. Log in to the account you'd like to add:

Registering and adding an account

  1. Tap 'Account':

  2. In the top-right corner, click the 'person icon with +':

  3. Tap 'Add account':

  4. Click 'Create an account' on the banner at the top of the page:

How do I check if I’m on the latest version of the giffgaff app?

You can check by following these simple steps:

  1. Head over to the Apple App Store, Google Play Store or Huawei AppGallery to make sure that you've updated to the latest version of the giffgaff app

  2. If you are, close the app completely by going to the app switcher and swiping the app away

  3. Then relaunch the giffgaff app, which will reload with the latest version

If this doesn’t work for you, then try restarting your phone and relaunching the app.

Compatible versions

  • iOS 15.1 or above

  • Android 7.0 or above

  • HarmonyOS 2.0 or above (for modern Huawei devices running HarmonyOS)

  • VisionOS 1.0 or above

  • EMUI 10.0 or above / HMS Core

Need a hand? Ask the community. Our members know their stuff and are happy to help.

Promotions

From time to time you’ll see that we have limited time offers on our plans. New members can just choose the plan with the offer attached when they activate their SIM. Nice and easy.

Already a giffgaff member? Fret not, our offers are available to everyone. You’ll just need to head on over to the Extras tab in our app and activate the offer you like.

App Journey

  1. Access the giffgaff App​

  2. Tap Extras at the bottom of the homescreen:

  3. Select Your offers:

  4. This page will show any active offers, New offers and Your offers. You can click on Your Offers to see any offers available to you:

Once it’s activated, just follow along with the in app steps to complete the process. We’ll also send you the steps by email if you want to do that another time.

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