We offer refurbished phones as part of our phone range to help giffgaffers who want to save that little bit more.
Here's everything you need to know:
What's a refurbished phone?
What's a refurbished phone?
Second-hand phones that don’t hold back on quality
giffgaff certified refurbished
No quibble returns and a 12, 18 or 24 month warranty
More sustainable way to buy a phone
Free next business-day delivery on orders before midnight
Refurbished phones are second-hand devices that have gone through careful testing.
We make sure all giffgaff refurbished phones run perfectly, with no faults. All data is cleansed and we give you a 12, 18 or 24 month warranty, just like our new phones. The main difference? These are easier on the old bank statement and better for the environment.
Refurbished phones mostly come from our members and other recycling sources, this does mean the stock is limited and there is little visibility on when or if a specific model will be back in stock. Though we do recommend checking back on site mid-week.
What do the different levels mean?
What do the different levels mean?
We offer different levels of refurbished products based on their condition:
Like new: Zero wear and tear. These phones look like new, with no visible scratches on the screen or body.
Excellent: These phones might have some light marks on the body. But we make sure the screens look pristine and that they run like new. Result
Very good: Phones that have enjoyed a bit of time in pockets and bags, and therefore might have a few marks on the body. But the screens are pristine, they'll be data cleansed and better value for your cash. Nice one
Good: Loved by their previous owners, so you might see more wear and tear. But trust us, these cheeky devices are beautiful on the inside and eagerly await a new home
Are refurbished phones locked to a network?
Are refurbished phones locked to a network?
All our refurbished phones come unlocked, ready for a SIM from any UK network. Nice one.
How does it differ from a new phone?
How does it differ from a new phone?
You may see some signs of wear and tear, depending on the condition. The biggest differences though are the price and the fact that refurbished devices are better for the planet.
It comes in a giffgaff-branded box and only includes:
The phone
A data/charging cable
A SIM key (if the phone requires it)
To save on unnecessary packaging, refurbished phones do not come with any other accessories such as a mains plug, user manual or headphones etc.
But you still get exactly what you need from a new handset:
Fully tested, unlocked and data cleansed
A 12, 18 or 24 month warranty
Unlocked to any network
So, you’ll get a terrific unlocked, second-hand phone that looks and works like new, costs less and is better for the environment. Winning.
How to purchase a refurbished phone?
How to purchase a refurbished phone?
A refurbished phone can be bought in the exact same way as a buying a giffgaff phone.
Refurbished phones are available on the Refurbished by giffgaff page.
Once you’ve selected the phone you want, you'll be able to choose whether to pay in full or spread the cost monthly.
The delivery methods and timescales are the same for all the phones sold by giffgaff.
What's the returns policy?
What's the returns policy?
How to return a faulty phone and the cancellation policy for refurbished phones is the same as for new phones with one exception. Because the stock of refurbished phones is limited, we reserve the right to refund the original price paid for the phone, if no suitable replacement is available when we process your return.
Do refurbished phones come with accessories?
Do refurbished phones come with accessories?
Refurbished phones come without accessories. You may find yourself wondering what you will do without a mains charger or headphones. We have listed a few tricks to help you use your phone as soon as you receive it:
Mains plug
To save on unnecessary packaging, we don’t include a mains plug with our refurbished phones. However, almost every phone we sell uses a USB cable to charge. This means that any USB plug will work with the charging cable, so if you are replacing an old phone, you will most likely have a plug already.
Alternatively, the USB charging cable can be plugged into a PC or laptop to charge.
Headphones
Most phones still use a standard 3.5mm headphone socket, so if you already own a pair of wired headphones, they will usually work. However, there are exceptions, such as with the newer iPhone models, which require an adapter to use wired headsets.
Alternatively, the vast majority of modern phones have bluetooth connectivity, which means that you can use any bluetooth headset with these devices.
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