giffgaff Handset Warranties

This article helps explain the warranties that come with new and refurbished phones. The warranty periods vary by device, manufacturer and the type of handset purchased.

Note: giffgaff warranties are specific to the member who ordered the phone and are not transferable.

New handsets

All new handsets purchased from giffgaff come with a standard manufacturer backed warranty. This means that should your handset develop a fault (excluding accidental or water damage) you can either return the handset for a repair (if required and decided upon by the engineers) to giffgaff or the original manufacturer within the warranty period.

Note: The warranty periods of your new handset can vary from 12-24 months (1-2 years) dependant on the manufacturer.

Detailed warranty information by manufacturer

Manufacturer	Type of warranty and duration
Alcatel	Handset Warranty - 12 Months Battery Warranty - 6 Months Charger Warranty - 6 Months Handsfree / Earphones Warranty (If included) - 6 Months
Apple	Handset Warranty - 12 Months Battery Warranty - 12 Months Charger Warranty - 12 Months Handsfree / Earphones Warranty (If included) - 12 Months
HTC	Handset Warranty - 24 Months Battery Warranty - 12 Months Charger Warranty - 12 Months Handsfree / Earphones Warranty (If included) - 12 Months
Huawei	Handset Warranty - 24 Months Battery Warranty - 6 Months Charger Warranty - 6 Months Handsfree / Earphones Warranty (If included) - 3 Months
LG	Handset Warranty - 24 Months Battery Warranty - 24 Months Charger Warranty - 24 Months Handsfree / Earphones Warranty (If included) - 24 Months
Motorola	Handset Warranty - 12 Months Battery Warranty - 6 Months Charger Warranty - 6 Months Handsfree / Earphones Warranty (If included) - 6 Months
Nokia	Handset Warranty - 12-24 Months Battery Warranty - 6-24 Months Charger Warranty - 6 Months Handsfree / Earphones Warranty (If included) - 6 Months More information * Warranty offered by Nokia can vary depending on the device and the type of batteries (user-replaceable/ non-user-replaceable). Please check the manufacturer website for more details. New handsets can only be purchased from giffgaff You can also purchase refurbished handsets from this page but these are clearly marked as "Refurbished" for more information on these handsets please see the refurbished section below.
Samsung	Handset Warranty - 24 Months Battery Warranty - 12 Months Charger Warranty - 12 Months Handsfree / Earphones Warranty (If included) - 6 Months
Sony	Handset Warranty - 24 Months Battery Warranty - 12 Months Charger Warranty - 12 Months Handsfree / Earphones Warranty (If included) - 12 Months

How does the warranty work for a new handset?

In the unfortunate event that your handset develops a fault, you can either return the handset to giffgaff using our returns process or you can send / take it to the manufactures local repair centre.

The following will apply with regards to your warranty expiry date:

If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire?
- Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of the repair (In effect your warranty period will start afresh).
If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire?
- Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.
If my phone is replaced WITHIN 30 days of purchase when will my warranty expire?
- Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date the handset is replaced. (In effect your warranty period will start afresh)
If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire?
- Your warranty will expire 12-24 months (dependant on the handset purchased, please see the table above for exact warranty periods) from the date of your original purchase.

Refurbished handsets

All refurbished handsets purchased from giffgaff come with a 12, 18, or 24 month giffgaff warranty.

You can purchase a giffgaff refurbished handset from our website. These will be displayed as follows:

"All refurbished phones are shipped in plain cardboard boxes and come with a USB data cable, for charging via PC or mains. Our refurbished phones are NOT supplied with a mains adaptor and are not supplied with additional software or a phone guide, (downloadable from manufacturers website)."

How does the warranty work for a refurbished handset?

In the unfortunate event that your handset develops a fault, you can ONLY return the handset to giffgaff using our returns process.

Note: Your giffgaff warranty does NOT allow you to send it for repair with the manufacturer or any other repair centre.

The following will apply with regards to your warranty expiry date:

If my phone is repaired (but not replaced) WITHIN the first 30 days of purchase when will my warranty expire?
- Your warranty will start afresh from the date of the repair.

If my phone is repaired (but not replaced) AFTER 30 days of your initial purchase date when will my warranty expire?
- Your warranty will expire on its original finish date.

If my phone is replaced WITHIN 30 days of purchase when will my warranty expire?
- Your warranty will start afresh from the date of the replacement.

If my handset is replaced AFTER 30 days of your initial purchase date when will my warranty expire?
- Your warranty will expire on its original finish date.

Did this solve your problem? If not, pop over to our friendly community for a quick response. Or ask one of our helpful agents for an answer within 24 hours.

Return a faulty phone for repair (outside warranty)

What warranty does my phone come with?

How do I return or repair a phone bought from giffgaff?

Guide to refurbished phones

Buying a giffgaff phone