Typically, your giffgaff SIM should arrive within:
UK | 2 business days (or next business day if ordered before 5.00pm) |
Europe | 3-5 business days |
Rest of world | 5+ business days |
If you have been waiting more than 7 days for the arrival of a SIM then please proceed to contact an agent. It is possible the SIM has been lost in transit and will require re-ordering.
Alternatively, if your SIM hasn't arrived by post, you can pop into any local supermarket in the UK and pick up a new giffgaff SIM today.
If you've lost/had your SIM stolen then please head to the replacement SIM page under Help to bar your SIM and request a replacement. If it is ordered prior to 1pm, typically it'll arrive the following working day. The replacement SIM will arrive in an envelope saying "Oops, don't worry, we'll get you back on track".
Did this solve your problem? If not, pop over to our friendly community or chat with our giffgaff HelpBot for a quick answer. Alternatively, ask one of our helpful agents for an answer within 24 hours.