The usage statement page is a great way to check your recent usage and make sure that you are using the most appropriate plan for your usage. This article describes the different sections available on this statement so you can track your credit balance and your recent plan.
For new members who have only activated a SIM or have not used their SIM within the last 30 days may see a banner that reads: "Oops.You have an active SIM but you've not yet used it. Start using it to get access to your usage statement."
Note: For new members using a plan; please allow 32 days from the first usage for your statement page to be updated.
For new members using credit; please allow 5 days from the first usage for your statement page to be updated.
My plan and My credit balance
My plan
My plan
This section is also available in My giffgaff. It reflects your current credit balance and your plan allowance. This section is automatically updated within a few seconds of each time you use your phone.
The same information can be obtained from your phone, the following ways:
Text “INFO” to 85075 - you will receive a text including your current plan info and your current credit balance
Dial 43430 and press option 2 - the top up line
My credit balance
My credit balance
This section shows how you've used your credit in the past 30 days. It shows usage you've been charged for (i.e. usage not included in any active plans you may have had).
If you have not used any of your credit or not had a plan within the last 32 days then this page will be unavailable.
Data: credit spent using mobile data in the UK
Minutes: credit spent calling UK phone numbers while in the UK
Texts: credit spent texting UK phone numbers (including MMS) while in the UK
International: credit spent calling and texting foreign phone numbers (including MMS) from the UK
Roaming: credit spent using your phone abroad (See here for more information about roaming)
Premium rate: credit spent sending and receiving texts or calling premium rate services (including subscriptions)
Please Note: This section is updated once a day around 8.00 AM. It contains data up to the previous day.
If you experience any problems viewing this page then you should first logout and then log back in again.
Plan summary
Plan summary
This section contains information about your past 3 plans. For each plan, you can check how many minutes, texts and data you used.
Plans include calls and texts to UK phone numbers when you are in the UK (including roaming in the EU and selected countries). Calls to voicemail are charged at 1 minute, whatever their duration. Regular calls are charged per second after the first minute. Calls lasting less than 1 minute are charged as 1 full minute.
Free calls and texts to other giffgaff numbers and calls to the top-up line are not charged from your plans. Therefore they're not tracked in this section.
Your 5 most recent credit transactions
Your 5 most recent credit transactions
This section contains the last 5 transactions that weren't included in any active plan you may have had. So it basically shows the last 5 times you used your phone and were charged from your credit balance.
This section is updated once a day around 8.00 AM. It contains transactions from the previous day. Therefore it won't include anything from today.
View your usage via the giffgaff App
View your usage via the giffgaff App
It's also possible to check out your usage statement on the giffgaff App. All you have to do is;
Log into your account on the giffgaff App
Click “account” (bottom right corner)
Click “Personal details”
Click the '+' symbol near the top left corner
Click “Account”
Finally, scroll down until you see 'Recent usage' and click on 'See my usage'.
This will show you your latest plan and credit usage. You will also see your plan summary for the last 3 months.
Note: Members can also see a basic run down of where your credit was used. On the home screen of the App, scroll down until you see 'My credit', and click on 'View credit usage'.
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