Updating your payment details
Keeping your payment details up to date ensures your giffgaff payments go through smoothly, preventing any delayed payment.
Note: For broadband payment updates, Paypal is not an option.
Online
Online
Head over your giffgaff dashboard and log into your account
Click Order and Payments (top of the page)
Select Update Card or Add credit/debit card (if no card as been added)
Add in your card details and check billing address (click change, if needed)
Once completed click ‘Update Card’
giffgaff app
giffgaff app
Log into giffgaff app
Click on 'Account'
Click Payments
Select Update Card (you can also remove a card or add your PayPal)
Add your card details and check billing address (click Change, if needed)
Once completed, tap Update Card
Note: If you select ‘Remove this credit/debit card’, it'll remove the card and remove any recurring plans which could prevent next month's plan from kicking in. To ensure an uninterrupted service, please select ‘Update Card’ instead.
If a payment didn’t go through (maybe funds were a bit low), don't worry - our system will automatically give it another go. No need to try paying again yourself.
If your bank declined it out of nowhere, it’s usually just them being extra cautious. Give your bank a quick shout to let them know it’s really you, then sit back and let our system retry the payment.
Updating your personal details
You can edit your personal details in your account. Remember to keep your details up-to-date so we can continue to provide you with a tip top service.
giffgaff App
giffgaff App
Log into giffgaff app
Click on 'Account'
Select 'Personal details'
Scroll down until you see 'Personal details'
Update any personal details and press save
Need a hand? Our community helpers know this topic inside out - ask them on our community.