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How to update your payment and personal details

How to update your payment or personal details online and on the giffgaff app

Updating your payment details

Keeping your payment details up to date ensures your giffgaff payments go through smoothly, preventing any delayed payment.

Online

  1. Head over your giffgaff dashboard and log into your account

  2. Click Order and Payments (top of the page)

  3. Select Update Card or Add credit/debit card (if no card has been added)

  4. Add in your card details and check billing address (click change, if needed)

  5. Once completed click ‘Update Card’

giffgaff app

  1. Log into giffgaff app

  2. Click on 'Account'

  3. Click 'Payment Methods'

  4. Choose a payment method. Select your default card to update its details or remove it entirely. Or select the Paypal option if you'd prefer to link a PayPal account instead

Note: Removing a card or Paypal method will cancel any recurring payment plans, which may interrupt your service next month. To keep your service active, please select a different payment method as default to continue uninterrupted service.

Phone browser

  1. Log into your giffgaff account

  2. Tap 'Account' and then 'Orders and payments'

  3. Under 'Your credit/debit card' tap 'Update card'

  4. Add in your card details and check billing address (click change, if needed)

  5. Once completed click ‘Update Card’

Note: For broadband payment updates, Paypal is not an option.

If a payment didn’t go through (maybe funds were a bit low), don't worry - our system will automatically give it another go. To avoid waiting, update your card details now and we’ll immediately retry the payment.

If your bank declined it out of nowhere, it’s usually just them being extra cautious. Give your bank a quick shout to let them know it’s really you, then sit back and let our system retry the payment.

Updating your personal details

You can edit your personal details in your Dashboard. Remember to keep your details up-to-date so we can continue to provide you with a tip top service.

Online

  1. Head over your giffgaff dashboard and log into your account

  2. Scroll down until you see 'Personal details'

  3. Click 'Open', to the right side of any information that needs updated

  4. Update the details and save the changes

giffgaff app

  1. Log into giffgaff app

  2. Click on 'Account'

  3. Select 'Personal details'

  4. Scroll down until you see 'Personal details'

  5. Click 'Open', to the right side of any information that needs updated

  6. Update any personal details and save the changes

Phone browser

  1. Access your phones browser and log into your giffgaff account

  2. Tap 'Account' and then 'Profile and settings'

  3. Scroll down until you see 'Personal details'

  4. Click 'Open', to the right side of any information that needs updated

  5. Update any personal details and save the changes

Need a hand? Ask the community. Our members know their stuff and are happy to help.

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