You might need a copy of your personal data for legal matters. Requesting a copy of this data means you're making a Subject Access Request (SAR)
Starting May 2018, SARs can be made online or by post.
Important note: We recommend raising a SAR only in extreme circumstances i.e if related to legal matters. If you're looking to access your usage records within the last 12 months, you can request this from our agents using this form.
Making a Subject Access Request (SAR)
When making this type of request, you'll need to provide the following information so that we can verify your identity:
A coloured copy of the passport/driving licence/birth certificate or a utility bill with your account holder's name, and
Your SIM serial number (SSN) if your request is related to your phone account
Making an online SAR request may be easier for you. Please follow the recommended steps in this form.
If you prefer to communicate via post, you can forward the documentation listed above to our address.
Response time
giffgaff is given a one-month time frame in which to respond to your request.
Where requests are complex and excessive, giffgaff is permitted an additional 2 months to process your request. Fret not, if that would be the case, we'd provide an update on your request within 1 month of receiving it anyway.
Are there any costs involved?
Making a SAR is free of charge. However, giffgaff reserves the right to charge an admin fee or refuse a request where requests for data are clearly unreasonable or excessive, particularly if they're repetitive.
Frequently Asked Questions (FAQs)
If you need recent usage records (within the last 12 months), please raise a normal case with our agents via this form. It's faster and easier.
This also might be important to keep in mind:
We only hold record of calls, text messages (SMS) and data usage for the past year.
We only hold information about outgoing calls and SMS info.
We can't help with the incoming calls, SMS records or the content of each call or SMS.
The SAR document will be sent in PDF format to the account holder's email address.
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