Want to switch to giffgaff broadband but you’re worried about being charged exit fees? Not a problem - we’ll take care of them for you.
Who’s eligible?
You can claim if:
You're taking out a 24-month giffgaff broadband plan at a UK home address
You're leaving your current provider before your contract with them ends
They've charged you a broadband exit fee, and it's itemised on your final bill
You're the named account holder on both your old provider's account and your giffgaff account, at the same address
You placed your order between 29 August and 30 October 2026
You’ve made your first two payments to giffgaff broadband on time
You can't claim if:
Your old contract had already ended, or was rolling month to month, so there was no exit fee to pay
The charges are for something other than leaving your broadband early, like unpaid bills, late fees, unreturned kit, setup or engineer charges, or leaving a TV or mobile contract
You're getting our Full Fibre for a Fiver discount for your first 6 months
You've already had a giffgaff switching or exit fee credit on this account
You’ve missed either of your first two giffgaff broadband payments
One claim per broadband account. And you'll need to upload details of your exit fee in your final bill within 60 days of your broadband going live.
Is there a limit to how much giffgaff will cover?
We’ll pay your exit fees up to £300. We won’t cover anything over this amount.
We add it as credit to your giffgaff broadband account which will then be used to pay for your monthly broadband bill. We’ll also round up to the nearest £1. So for example if your exit fee was £101.25, you’d get £102 credit.
How long do I have to claim?
From the day your service goes live, you’ll have 60 days to let us know about the exit fee you were charged and provide evidence.
FAQs
What type of evidence of evidence do I need to show you of my exit fees?
What type of evidence of evidence do I need to show you of my exit fees?
We’ll need to see how much you’ve been charged by your old provider to leave. You can usually find this on a copy of your final bill, or an email from your old provider about leaving.
How do I send you evidence?
How do I send you evidence?
You can do this in your giffgaff account. Just follow the instructions to upload a copy of your document in JPG, PNG or PDF format.
How much will I get?
How much will I get?
That depends on how much your old provider charged you to leave which often depends on how much of your old contract you had left to run. We’ll add the amount they charged you as credit to your giffgaff broadband account (up to £300).
Do you pay my old provider for me?
Do you pay my old provider for me?
No. You pay your old provider’s bill, then we credit your account with the same amount (up to £300) after we’ve seen evidence.
When will I get my credit?
When will I get my credit?
Once your claim has been approved we’ll add your credit after your 2nd monthly payment. We’ll let you know once it’s done.
You can follow your claim status in your broadband account dashboard. Once you’ve sent your evidence we aim to review it within 5 working days.
What if I haven’t had my final bill from my old provider yet?
What if I haven’t had my final bill from my old provider yet?
You have 60 days from the day your giffgaff broadband service goes live to make your claim, so there’s plenty of time to get hold of it.
What happens if I cancel or leave before I get my credit?
What happens if I cancel or leave before I get my credit?
In this case you wouldn’t be entitled to the credit (this is explained in the terms and conditions). Any credit already added would be removed from your account.
Can I take the credit as cash, or mobile credit instead?
Can I take the credit as cash, or mobile credit instead?
No. This offer only applies to giffgaff broadband account credit.